Francisco Strayhorn
Bozeman,MT
Summary
Reliable and mechanically inclined service technician with over two years of experience diagnosing equipment, troubleshooting complex mechanical and electrical issues, performing preventative maintenance, and delivering exceptional customer service. Skilled at working independently, prioritizing service calls, communicating technical information clearly, and completing repairs safely and efficiently. Experienced using diagnostic tools, reading technical documentation, and maintaining detailed service records. Known for a strong work ethic, professionalism, and a commitment to solving problems the right way. Eager to apply proven troubleshooting, customer service, and hands-on technical skills to a new industry while continuing to learn and grow.
Overview
1
1
Certification
9
9
years of professional experience
Work History
HVAC Technician / Installer
Monarch Heating and Cooling
Bozeman, MT
04.2024 - Current
- Perform preventive maintenance, diagnostics, troubleshooting, and corrective repairs on residential and light commercial HVAC systems.
- Serviced furnaces, heat pumps, air conditioners, and mini-split systems to ensure safe and reliable operation for residential and light commercial customers.
- Troubleshoot electrical, airflow, refrigerant, control-related, and system performance issues using proper test equipment and service procedures.
- Recover, evacuate, and charge refrigerant systems in compliance with EPA standards.
- Inspect and clean coils, blowers, condensate drain systems, filters, and other system components during maintenance visits.
- Assist with equipment installations, startup procedures, performance checks, and final operational testing.
- Identified system deficiencies, safety concerns, and repair needs, communicating findings effectively to customers and team members to facilitate timely resolutions.
- Maintained accurate service documentation to document equipment history, support follow-up repairs, and provide clear recommendations to customers.
- Worked independently in the field while coordinating with coworkers for additional support and scheduling.
Customer Service Representative
Yard Guard MT
Bozeman, MT
03.2023 - 03.2024
- Responded to customer inquiries and resolved concerns, completing site visits and following up to confirm satisfaction.
- Communicated through multiple channels, maintaining professional service standards and delivering accurate information.
- Assisted customers with inquiries about products and services offered by Yard Guard MT.
- Resolved customer complaints efficiently, ensuring satisfaction and retention.
- Processed orders and returns using company software for accurate documentation.
Solar Sales Consultant
Atlantic Key Energy
Augusta, GA
03.2021 - 03.2024
- Engaged customers at site locations, detailed energy equipment and installation options, tailored energy packages to meet individual needs, and finalized sales order documentation.
- Educated clients on solar energy benefits and options available.
- Conducted site assessments to evaluate solar installation feasibility.
- Designed customized solar solutions based on client energy needs.
Account Manager
The Wrap Agency
Bozeman, MT
08.2022 - 03.2023
- Coordinated multiple projects from start to finish, managed incoming calls, entered project details into workflow software, and prepared estimates.
- Managed client relationships to ensure satisfaction and retention.
- Developed strategic account plans to align with client goals.
- Coordinated project timelines and deliverables with internal teams.
Elite Guest Service Associate
Go Rentals
Bozeman, MT
03.2022 - 08.2022
- Delivered guest service, liaised with customers and FBO partners, and facilitated daily vehicle delivery operations.
- Assisted customers with vehicle selection and rental agreements.
- Managed inventory levels for rental fleet and equipment availability.
- Provided exceptional customer service through effective communication and problem-solving.
Operations Manager
Stay Montana
Bozeman, MT
11.2021 - 05.2022
- Managed maintenance, protection, and preservation needs for an assigned portfolio of homes.
- Completed detailed property inspections, identified maintenance issues, and addressed concerns in a timely and professional manner.
- Leveraged building systems knowledge to troubleshoot issues, coordinate repair actions, and communicate needs effectively.
- Collaborated with departments to assess properties, conduct evaluations, and ensure timely resolution of maintenance requests.
- Fostered relationships with property owners, guests, contractors, community members, and business leaders to enhance communication and service delivery.
Parts Sales Representative and Customer Service
Aqua Pool and Patio
Pensacola, FL
02.2020 - 03.2021
- Assisted walk-in customers and managed phone orders to ensure timely supply of parts and equipment.
- Ordered materials from vendors to maintain accurate inventory flow and support job readiness.
- Completed shipping and receiving paperwork, ensuring accuracy by matching documents to purchase orders.
- Loaded and unloaded chemicals and supplies using a heavy-duty forklift and safe material-handling practices.
- Made deliveries and provided backup operational support during high-volume or short-staffed periods.
Electrical Apprentice
McLemore Electric
Pensacola, FL
08.2018 - 02.2020
- Reviewed wiring diagrams and blueprints to determine installation methods, equipment connections, and sequence of operation.
- Measured and laid out installation points for electrical work and equipment connections.
- Connected wires and cables to terminal points, connectors, panels, and electrical components.
- Diagnosed wiring faults and tested circuits using electronic test equipment to ensure safety and functionality.
- Installed electrical switchboards and verified circuit operation to maintain system reliability.
- Tested refrigeration and air-conditioning systems to support electrical and equipment performance.
- Tested, adjusted, and installed electrical parts within lift equipment while following established work procedures.
I.T. Coordinator / P.I.O. / Marketing Coordinator
Be Ready Alliance Coordinating for Emergencies
Pensacola, FL
08.2017 - 08.2018
- Assessed technology needs and provided support for computer and software use, organized projects, and trained team members on workplace technology to enhance operational efficiency.
- Managed IT support services for emergency response coordination and planning.
- Developed training materials for staff on technology use and best practices.
- Coordinated system updates to ensure operational continuity during emergencies.
Education
High School Diploma - Some college coursework
University of Georgia
Athens, GASkills
- Oversaw preventive HVAC maintenance initiatives to maximize system reliability
- Directed diagnostics and repair operations for furnaces, air conditioners, and mini-splits
- Led airflow troubleshooting and system cleaning efforts to enhance HVAC efficiency
- Managed refrigerant handling processes in accordance with industry regulations
- Conducted comprehensive electrical troubleshooting to resolve complex issues
- Supervised startup procedures to guarantee optimal equipment operation
- Initiated performance testing protocols to ensure HVAC systems meet quality standards
- Enhanced customer communication strategies for improved service satisfaction
- Implemented HVAC troubleshooting methodologies to streamline resolution processes
- Coordinated equipment installation projects for diverse HVAC solutions
- Administered refrigerant management systems to uphold environmental compliance
- Interpreted technical manuals to facilitate effective maintenance practices
- Cultivated interpersonal communication skills to strengthen team collaboration
- Devised problem-solving approaches to address HVAC challenges effectively
- Maintained a high level of attention to detail in all technical tasks
Certification
- EPA Section 608 Certification
- Valid Driver’s License
Target Position
Service Technician
Timeline
HVAC Technician / Installer
Monarch Heating and Cooling
04.2024 - Current
Customer Service Representative
Yard Guard MT
03.2023 - 03.2024
Account Manager
The Wrap Agency
08.2022 - 03.2023
Elite Guest Service Associate
Go Rentals
03.2022 - 08.2022
Operations Manager
Stay Montana
11.2021 - 05.2022
Solar Sales Consultant
Atlantic Key Energy
03.2021 - 03.2024
Parts Sales Representative and Customer Service
Aqua Pool and Patio
02.2020 - 03.2021
Electrical Apprentice
McLemore Electric
08.2018 - 02.2020
I.T. Coordinator / P.I.O. / Marketing Coordinator
Be Ready Alliance Coordinating for Emergencies
08.2017 - 08.2018
High School Diploma - Some college coursework
University of Georgia