Francisco Verdecia
Hudson,USA
Summary
Sales professional with extensive expertise in client relations and revenue generation. Proven track record of exceeding sales targets and fostering long-term customer loyalty. Committed to team collaboration and adaptable to dynamic market conditions. Skilled in strategic planning, negotiation, and relationship building. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
29
29
years of professional experience
Work History
Senior Sales Associate
Pneu-Tech Aerospace
01.2022 - 08.2025
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Built relationships with customers to encourage repeat business.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Engaged in friendly conversation with customer to better uncover individual needs.
Customer Service Specialist
Pasco County Animal Services
07.2021 - 12.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints.
Sales Associate
Pneu-Tech Aerospace, Inc.
06.2017 - 06.2021
- Responsible for the sale of Piece Parts and Rotables applicable to various commercial aircrafts. Answer RFQ's via ILS, phone and email. Build and maintain customer relationships.
Sales / Marketing
R.A. Aviation Support Group
10.2015 - 06.2017
- Responsible for sales of rotable and piece parts components. Duties include answering ILS, Parts base, email and telephone request for quotes. Editing our ILS and Parts base inventory databases to maintain them as accurate as possible. Following up on all sales quotations to get customer feedback. Providing excellent customer service in assisting our customers with their in house repairs by updating them on their repair orders, quoting them and following up on their approvals. Marketing our FAA 145 repair station to potential clients.
Sales Leader
Pneu-Tech Aerospace
07.2012 - 10.2015
- Responsible for the sale of rotables and expendable parts applicable to various commercial aircrafts. Best performing salesman 2012/2013/2014. Answer RFQ's via ILS, phone and email. Monitor and assist sales team to improve performance and company sales goals. Purchase rotables to fill our orders. Build and maintain customer relationships. Represent and market our company in various industry trade shows such as MRO Americas and ACCPAC.
Sales Associate
Lowe's Home Improvement
03.2011 - 10.2012
- Assisted customers as part of the weekend team. Provided customer service assisting customers by taking them to the product they needed and suggesting other products as well. Cleaning and organizing products in aisle.
Sales Executive
Guardian Aerospace
01.1997 - 01.2011
- Implemented procedures for overall operation of sales department including sales, customer service and marketing. Built strong customer relations and loyalty as a result of dedicated customer service. Organized and maintained customer and vendor file system. Strengthened vendor relationships to reduce repair time and increase profitability. Created and executed numerous projects involving major purchases of aircraft and inventories.
Education
High school diploma -
Skills
- CMM knowledge
- Typing
- ILS and Partsbase
- ACPC / MRO
- Purchasing
- Team player
- Customer Service
- Customer service expertise
- Experienced in selling components
- Specialized in piece part sales
- Work Independently
- Broker sales (10 years)
- Salesforce
- Quality Inspection
- Product knowledge
- Management
Languages
Spanish - Fluent
Timeline
Senior Sales Associate
Pneu-Tech Aerospace
01.2022 - 08.2025
Customer Service Specialist
Pasco County Animal Services
07.2021 - 12.2021
Sales Associate
Pneu-Tech Aerospace, Inc.
06.2017 - 06.2021
Sales / Marketing
R.A. Aviation Support Group
10.2015 - 06.2017
Sales Leader
Pneu-Tech Aerospace
07.2012 - 10.2015
Sales Associate
Lowe's Home Improvement
03.2011 - 10.2012
Sales Executive
Guardian Aerospace
01.1997 - 01.2011
High school diploma -
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