Francisco Vicencio

Working at a dealership has been like anything I could ever imagine. A "normal" work week consists of Monday to Saturday from 8:30-8:30. More times than less you find yourself staying past 9 and 10 p.m. The job is simple, have a customer chose a car, make sure they like it, get some paperwork ready, put them in finance, wash and gas their car and finally help them get insurance when they come and handover their keys. Except a perfect customer like that only comes 1 out of 10 times. 90% of time to have to sell a car to a customer they don't want because they either can't afford the car they want, they don't qualify, the car they came looking for doesn't exist because it's being promoted online but only to bring customers in. The reason the process takes hours is because you're in a constant battle with the customer making them think the car they have to chose now is the best car in the world, you have to make them believe that paying more money than their original budget in a car they don't want is the right decision. The car business is all about manipulating the customer, lying to the customer, agreeing with the customer, and making the customer make that split second decision into telling you yes. As the famous saying goes, "you sell on your feet and negotiate on your seat." When outside of your cubicle you just say yes yes and yes to the customer, but once they come inside and take a seat that is when you can lay down all the facts and persuade them into making the correct decision in order to make a sell.

Managing the store with anywhere from 2-10 people at times. Having to work in a very fast paced environment and dealing with all sorts of factors. Running the store and making sure the projections are made is a walk in the park. The true test comes when you have to assign appropriate duties to employees and making sure they are fulfilled before they leave for the day. while doing said duties you have to make sure they are also meeting the customer and store requirements on what it is to prep items ordered, placed in the appropriate area for take out or delivered to the customer at the time promised and making sure they are satisfied. Speed is one of our main factors and the company wants us to ensure we are meeting all the times required from making the pizza, cutting it, having it ready for carryout or it being delivered at the time promised to the customer. Customer and employee relations is also at the top of the chart. I have to be able to deal with complaints that range from a customer being dissatisfied with their order, getting the wrong items, missing items, or them themselves placing a wrong order. Believing what the customer said is a must and satisfying their needs is always the option. Being able to talk to the customer, calming them down, and giving them what they want is one of my strong suits. Having great customer relations, building character, managing a store, working in a fast paced area, getting my point across without having to yell or get upset, and completing the tasks given to me are my strongest suits.