Francisco Vieyra
Equinox
Houston,TX
5
years of professional experience
Retail/hospitality professional with robust background in driving sales and enhancing customer experiences. Known for strong team collaboration and adaptability to changing environments. Expertise in product knowledge and active listening, ensuring customer satisfaction and loyalty.
Work History
Retail Sales Associate
1 Year 2 Months- Exceeded sales targets and won multiple partner sales competitions by consistently driving in-store product performance. Contributed to surpassing the November 2025 sales goal by 25% above the original target.
- Collaborated with team members and multiple stores to streamline customer order fulfillment.
- Replenished sales floor inventory and supported omnichannel operations to ensure product availability and operational efficiency.
- Picked, packed, and shipped e-commerce orders directly from the store, ensuring timely delivery.
- Replenished sales floor inventory and supported omnichannel operations to maintain product availability.
- Encouraged customer engagement through post-purchase reviews, contributing to a 10% increase in customer feedback and participation.
Front Desk Associate
1 Year 5 Months- Serve as the first point of contact for members and guests at a luxury fitness facility, delivering a premium and welcoming experience aligned with Equinox brand standards.
- Managed check-ins, membership inquiries, and guest traffic, ensuring seamless and professional experiences.
- Coordinated daily operations, overseeing towel service, locker room maintenance, and schedule management.
- Maintain high levels of cleanliness, order, and hospitality across the front desk and member-facing areas.
- Resolved member concerns and issues promptly, enhancing member satisfaction and retention.
Assistant General Manager of Recreation, ICON Brickell
1 Year- Progressed through multiple roles — Hybrid Team Member, Supervisor, Manager — to Assistant General Manager, overseeing recreation operations at the ICON Brickell.
- Oversaw daily pool and cabana operations in high-profile luxury residential and guest-facing environment, ensuring exceptional guest experiences.
- Led a team of 45, ensuring elevated service standards and operational consistency.
- Boosted cabana sales profitability by 35% year-over-year through strategic pricing, targeted promotions, and enhanced service experiences.
- Spearheaded the relaunch of food & beverage services post-pandemic, boosting guest and resident engagement by over 20% within the first three months.
- Provided operational support at Fontainebleau Miami Beach, assisting with high-volume hospitality events.
- Coordinated Calvin Harris New Year’s Eve concert, managing staff logistics and guest experience alongside hotel leadership for a successful event.
Operations Manager, Pool & Beach Services
3 Years 2 Months- Managed a team of 25+ staff members, ensuring seamless guest experiences, high-volume coverage, and consistent service quality.
- Progressed from Cadillac Hotel to oversee beach operations at 1 Hotel South Beach, ultimately leading both pool and beach operations at W Hotel South Beach.
- Trained and mentored new hires, reducing onboarding time by 40% and significantly improving staff retention across all properties.
- Recognized for exceptional leadership, earning Top Performer designation for two consecutive years.
- Trained and mentored new hires to reduce onboarding time by 40% and enhance staff retention across all properties.
- Began at the Cadillac Hotel, then oversaw beach operations for the 1 Hotel South Beach, and finally led both pool and beach operations for the W Hotel South Beach.
- Coordinated daily logistics and supported high-demand operational transitions during seasonal peaks and VIP events while maintaining brand standards.
Education
Associate of Science - Computer Science
Skills
Microsoft Office Suite (Word
Excel
Outlook)
Hotel & Pool Operations Software
POS & Inventory Management
Payroll
Retail sales
Retail store operations
CORE COMPETENCIES
- Hospitality & Guest Relations | Luxury Pool & Beach Management
- Sales & Upselling Strategies | Team Leadership & Training
- Process Improvement & Efficiency | Revenue Growth & Business Development
- Problem Solving & Conflict Resolution | Bilingual Customer Service (English/Spanish)
Timeline
Retail Sales Associate
Saint Bernard Ski & Co.
07.2025 - CurrentRead More
Front Desk Associate
Equinox
04.2025 - CurrentRead More
Assistant General Manager of Recreation, ICON Brickell
Essential Hospitality
06.2024 - 06.2025Read More
Operations Manager, Pool & Beach Services
Boucher Brothers
04.2021 - 06.2024Read More
Miami Dade College
Associate of Science from Computer Science
Read More