Francisco Raul Flores-Duarte
Danlí
Summary
Dynamic technology leader with a proven track record in the financial services and telecom industries, driving significant impact in relevant business metrics. Expert in system architecture and strategic planning, I excel in stakeholder relations and team leadership, delivering impactful IT solutions that align with business goals. Passionate about innovation and operational excellence.
Overview
30
30
years of professional experience
Work History
President & Owner
Innova Services Group LLC dba Innova Financial Services
Savage
09.2021 - Current
- Defined and implemented overall company strategy to align operations with business goals
- Defined and implemented operational framework to enhance workflow efficiency
- Led loan processing team to ensure timely and accurate mortgage loan approvals
- Manage Relationship with relevant Stakeholders
- Processed residential mortgage loans efficiently
President & Owner
Innova IT Group LLC dba Innotech-xsp
Pembroke Pines
01.2017 - Current
- Defined and implemented overall company strategy to align operations with market trends and business goals
- Defined and implemented operational framework to streamline processes and enhance service delivery
- Managed relationships with relevant stakeholders to foster collaboration and support business initiatives
- Managed IT infrastructure
- Lead Software Architect
Chief Information Officer
BAC Credomatic Honduras
Tegucialpa
06.2013 - 12.2016
- Increased DevOps productivity by 75% in 1st year and reduced SysOps downtime by 50% by streamlining processes and implementing BSC (Balanced Score Cards)
- Completed multi-million dollars (Certified Tier III) Datacenter modernization project
- Ensured technology systems and processes supported company priorities across helpdesk, sysops, devops, and PMO
- Created PMO as a permanent division within IT Organization
- Implemented organizational change within IT to align with commercial strategy
Chief Technology Officer
Telefónica Celular, SA (Millicom Subsidiary)
Tegucialpa
01.2007 - 05.2013
- Directed 2G/3G Network expansion from 100+ to 3000+ sites nationwide (multi-hundred million dollars budget)
- Established 'Software Factory' organization to enhance product portfolio delivery
- Developed Network Quality Assurance organization, surpassing corporate service quality indicators
- Directed technology organizational change post-M&A, aligning operations with strategic objectives
RF Manager
Telefónica Celular, SA (Millicom Subsidiary)
Tegucialpa
01.2006 - 12.2006
- Designed and optimized Radio Access Network (RAN) to enhance connectivity and performance.
- Planned transmission network, including microwave and fiber optic networks, to ensure reliable and efficient communication.
- Led team to implement new operational strategies for enhanced efficiency.
- Managed cross-functional projects to improve service delivery standards.
- Developed training programs for staff to enhance skill sets and performance.
O & M Cell-Site Coordinator
Telefónica Celular, SA (Millicom Subsidiary)
San Pedro Sula
09.2003 - 12.2005
- Maintained radio access network in North Region, leading a team of 9 engineers to ensure optimal performance.
- Optimized cell site equipment during expansion projects, leveraging Agilent Technologies equipment to enhance service quality.
- Tuned and optimized IS-95 network with Comarco Wireless Technologies instrumentation to improve network reliability.
- Maintained the Ericsson microwave network, Motorola IS-95 base stations, Motorola AMPS base stations, and multiple multiplexers and transmission equipment.
- Led the Sarbanes Oxley Network certification with nationwide scope.
Associated Professor
Universidad Tecnológica de Honduras (UTH)
San Pedro Sula
01.2003 - 04.2004
- Taught courses in Telecom, Advanced Programming (Java), and Computer Networks.
- Developed curriculum for diverse academic programs in technology and engineering.
- Led research projects to advance knowledge in applied sciences and education techniques.
- Mentored junior faculty and guided them in teaching methodologies and research practices.
Cell Site Installations Engineer
Telefónica Celular, SA (Millicom Subsidiary)
San Pedro Sula
12.1999 - 12.2001
- Installed, commissioned, and integrated analog and digital BTSs, microwave and fiber optic links, frame compression and codification equipment, and multiplexers.
- Conducted 40 cell site integration projects, enhancing network coverage and reliability.
- Executed acceptance protocols for several systems and equipment.
Technical Supervisor
Alfacom, S. A.
Tegucigalpa
06.1998 - 11.1999
- Managed Paging Network of 9 nodes, optimizing communication efficiency across the system.
- Maintained and expanded Paging Network and Quasi Cellular Phone System, enhancing communication capabilities.
- Administered Frame Relay Network of 12 nodes using Motorola (Vanguard series) routers, ensuring reliable data transmission.
- Satellite Transmission Network implementation, used to connect Paging Network nodes, using C Band equipment, for GEO Satellites.
Installations Engineer & Project Supervisor
Ingeniería y Proyectos Eléctricos, S. de R. L.
Tegucigalpa
10.1996 - 05.1998
- Executed structured wiring network installations across commercial properties, ensuring reliable connectivity and compliance with industry standards.
- Developed electromechanical projects, including electrical installations for commercial and office buildings and gas stations, enhancing operational functionality.
- Provided technical support for sales of smart buildings and access control systems, facilitating client understanding and driving project success.
Education
MBA - Finance, Business Strategy, Operations
Incae Business School
Alajuela, Costa Rica11-2011
MSc - Communications Systems & Networks
Universidad Politécnica de Madrid
Madrid, Spain02-2003
BS - Electrical Engineering
Universidad Nacional Autónoma de Honduras
Tegucialpa, Honduras11-1997
Skills
Business development
Strategic planning
Project management
Stakeholder relations
Team leadership
Financial strategy
Technology integration
System architecture
IT governance frameworks
Programming languages
Operating systems (Linux, Windows, macOS)
Affiliations
CIMEQH, (Honduran Mechanical, Electrical & Chemical Engineers Professional Association), C-1225
Professional Licenses
- MN Department of Labor And Industry, Class A Master Electrician # AM807451, 02/21/24
- MN Department of Commerce Division of Financial Institutions, Mortgage Loan Originator # MN-MLO-2250531, 01/11/22
- Florida Office of Financial Regulation, Mortgage Loan Originator # LO121636, 07/19/23
Professional Service
Tegucigalpa TechDay, 08/01/14, IT Now Magazine, The Role of CIO in the modern company
Languages
- English
- Spanish, Native Language
- English, Advanced Listener, Speaker, and Advanced Reading / Writing
References
- Ing. German Florez, former Head of Electrical Engineering Department, Universidad Nacional Autónoma de Honduras, +1 (772) 763-0466, [email address]
- Lic. Jacqueline Flefil, [Title], CEO, Hospital María de Especialidades Pediátricas, Col. Nueva Suyapa, 150 metros del Anillo Periférico, Tegucigalpa, M.D.C., +(504) 2236-0900, [email address]
Training
- AWS Certified Solutions Architect - Associate, 01/01/20, Amazon Web Services, United States
- Business in Asia Conferences attendance, 01/01/11, INCAE Business School, Featuring professors from the University of Shanghai for Science & Technology, and Beijing Capital Normal University, China
- INCAE Business School Exchange attendance, 01/01/10, Georgia Institute Of Technology, Innovation, Long Tail Economy, Continuing Education Program (40 hours), Atlanta, Georgia
- High Performance Teams, 01/01/09, ADEN Business School, Continuing Education Program (40 hours), Tegucigalpa, Honduras
- Communication: Vital Tool for Institutional Projection, 01/01/06, Comunicarte, Continuing Education Program, Tegucialpa, Honduras
- Time & Meetings Management, 01/01/06, FranklinCovey, Continuing Education Program, Tegucialpa, Honduras
- Effective Supervision Techniques, 01/01/06, Dale Carnegie Training, Continuing Education Program, Tegucialpa, Honduras
- Effective Negotiation, 01/01/05, FranklinCovey, Continuing Education Program, Tegucialpa, Honduras
- Statistic Tools, 01/01/04, Telefónica Celular, S. A. (Tigo Honduras), Continuing Education Program, San Pedro Sula, Honduras
Honors And Awards
- Distinguished Guest Speaker, 01/01/12, UNITEC LAUREATE INTERNATIONAL UNIVERSITIES, For valuable participation as guest speaker at UNITEC’s Engineering & Architecture Week 2012, Tegucialpa, Honduras
- Distinguished Guest Speaker, 01/01/10, CIMEQH, For valuable participation as guest speaker at the VI Engineering Congress, Tegucialpa, Honduras
- Guest Speaker, 01/01/09, IEEE (Institute of Electrical & Electronic Engineers) Honduras, For valuable participation as guest speaker at the First Series of Technical Conferences, Tegucialpa, Honduras
- GSM Network Launch – Contribution Recognition, 01/01/04, Telefónica Celular, S. A. (Tigo Honduras), For valuable contribution and support to the implementation project, Tegucialpa, Honduras
- Guest Speaker, 01/01/03, Universidad Tecnológica de Honduras (UTH), For valuable participation as guest speaker at the VII Computer Science Engineering Congress, San Pedro Sula, Honduras
- Cooperation & Excellence Recognition, 01/01/00, Telefónica Celular, S. A. (Tigo Honduras), For valuable cooperation & excellence at the Engineering Department, San Pedro Sula, Honduras
Timeline
President & Owner
Innova Services Group LLC dba Innova Financial Services
09.2021 - Current
President & Owner
Innova IT Group LLC dba Innotech-xsp
01.2017 - Current
Chief Information Officer
BAC Credomatic Honduras
06.2013 - 12.2016
Chief Technology Officer
Telefónica Celular, SA (Millicom Subsidiary)
01.2007 - 05.2013
RF Manager
Telefónica Celular, SA (Millicom Subsidiary)
01.2006 - 12.2006
O & M Cell-Site Coordinator
Telefónica Celular, SA (Millicom Subsidiary)
09.2003 - 12.2005
Associated Professor
Universidad Tecnológica de Honduras (UTH)
01.2003 - 04.2004
Cell Site Installations Engineer
Telefónica Celular, SA (Millicom Subsidiary)
12.1999 - 12.2001
Technical Supervisor
Alfacom, S. A.
06.1998 - 11.1999
Installations Engineer & Project Supervisor
Ingeniería y Proyectos Eléctricos, S. de R. L.
10.1996 - 05.1998
MBA - Finance, Business Strategy, Operations
Incae Business School
MSc - Communications Systems & Networks
Universidad Politécnica de Madrid
BS - Electrical Engineering
Universidad Nacional Autónoma de Honduras