Yezenia Cortes
Bakersfield,CA
Summary
Dedicated financial professional with expertise in customer service, regulatory compliance, and cash operations. Committed to enhancing member experiences through effective problem-solving and attention to detail.
Overview
1
1
Language
15
15
years of professional experience
Work History
Lead Financial Solution Officer
Valley Strong Credit Union
Bakersfield, California
06.2015 - Current
- Assisted members with account inquiries and service requests.
- Educated members on credit union products and services.
- Maintained up-to-date knowledge of regulations and compliance standards.
- Responded promptly to customer inquiries or complaints in a polite manner.
Lead Teller
Valley Strong Credit Union
Bakersfield , CA
06.2011 - 06.2015
- Supervised daily cash handling and balancing for teller operations.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
Education
Associate of Arts - Early Childhood Care And Education
Taft College
Taft, CA06-2019
High School Diploma -
Golden Valley High School
Bakersfield06-2011
Skills
- Financial auditing
- Customer relationship management
- Customer service
- Attention to detail
- Time management
- Problem solving
- Employee training
Languages
Spanish
Professional
Timeline
Lead Financial Solution Officer
Valley Strong Credit Union
06.2015 - Current
Lead Teller
Valley Strong Credit Union
06.2011 - 06.2015
Associate of Arts - Early Childhood Care And Education
Taft College
High School Diploma -
Golden Valley High School