Francis Ivan Turner
Mesa,AZ
Summary
Skilled Technical Product Manager with a background in managing and launching software products. Strengths include delivering innovative solutions, driving product strategy, and collaborating cross-functionally to increase efficiency. Notable past achievements include successfully leading teams through entire product life cycles and significantly improving product performance.
Overview
3
3
years of professional experience
Work History
Associate Technical Product Manager
Starbucks Coffee Company
Seattle, Washington
05.2024 - Current
- Own and manage multiple digital product initiatives, ensuring alignment with business goals and customer needs.
- Define and document technical and regulatory requirements, focusing on user-centric design, and compliance best practices.
- Collaborate with engineering, design, and business teams to drive digital transformation and product enhancements.
- Use data analytics and SQL to identify product performance gaps, improve user engagement, and improve operational efficiency.
- Led cross-functional teams to deliver innovative, technology-driven solutions, improving system performance and scalability.
- Support vendor evaluations, including RFI/RFP processes, ensuring alignment with long-term business strategies.
Systems Analyst I
Starbucks Coffee Company
Seattle, Washington
01.2023 - 05.2024
- Developed SQL queries and conducted data analysis to generate insights for process optimization.
- Partnered with business stakeholders to document and refine workflow automation, and digital solutions.
- Assisted in system training and process improvement initiatives to enhance operational efficiency.
- Created and maintained technical documentation, ensuring consistency across software development, and compliance workflows.
Technical Product Intern
Starbucks Technology Center
Scottsdale, Arizona
05.2022 - 12.2022
- Supported digital product development by gathering technical and business requirements for new platform features.
- Partnered with cross-functional teams to define user stories and feature roadmaps, ensuring alignment with customer needs.
- Conducted research on industry trends and competitor products, influencing roadmap decisions.
- Assisted in Agile sprint planning and backlog prioritization for customer-facing technology enhancements.
Education
Master of Science - Project Management
University of Southern California
Los Angeles, California05-2026
Bachelor of Arts - Organizational Leadership (Project Management)
Arizona State University
Tempe, Arizona12.2022
Skills
Product Management & Strategy
Agile/Scrum methodologies
Digital Transformation
Customer-Centric Product Development
Feature prioritization
Data & Technical Skills
SQL (Ad-Hoc Queries, Reporting)
Data Analytics
Data management
Software Development Tools (GitHub, React)
Digital Payments & Fintech Solutions (Transferable Experience)
Risk & Compliance Awareness
Process Optimization & Automation
Quality assurance processes
Soft Skills
Stakeholder Management
Innovation-Driven Adaptability Strong Communication
Cross-functional collaboration
Continuous integration and deployment
Business process improvement
Timeline
Associate Technical Product Manager
Starbucks Coffee Company
05.2024 - Current
Systems Analyst I
Starbucks Coffee Company
01.2023 - 05.2024
Technical Product Intern
Starbucks Technology Center
05.2022 - 12.2022
Master of Science - Project Management
University of Southern California
Bachelor of Arts - Organizational Leadership (Project Management)
Arizona State University
Similar Profiles
Patrick PricePatrick Price
Shift Supervisor at Starbucks Coffee CompanyShift Supervisor at Starbucks Coffee Company
Christal Scott-JohnsonChristal Scott-Johnson
Supervisor at Starbucks Coffee CompanySupervisor at Starbucks Coffee Company
Claire DuckClaire Duck
Shift Supervisor at STARBUCKS COFFEE COMPANYShift Supervisor at STARBUCKS COFFEE COMPANY