FRANK EBANG TOUNG MVE
Virginia Beach,VA
Summary
Dynamic multilingual professional with a proven track record at FTE Language Group, excelling in conflict resolution and risk management. Expert in translating complex documents across English, French, and Spanish, enhancing brand visibility for FTE LANGUAGE. Skilled in team collaboration and cultural awareness, adept at driving client satisfaction and engagement through superior service and support.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Security & Safety Supervisor
Sheraton Hotels & Resorts
02.2024 - Current
- Implemented access control measures by verifying the identification credentials of individuals entering the property and restricted areas
- Demonstrated exceptional conflict resolution skills while handling difficult situations involving aggressive individuals within the property
- Conducted regular risk assessments and implemented necessary measures to mitigate potential threats
- Monitored surveillance cameras and alarm systems, promptly responding to any suspicious activity or emergencies
Senior Translator & Interpreter - Freelance
FTE LANGUAGE
Virginia Beach, VA
05.2015 - Current
- Translated documents from and into the language pairs: English, French, and Spanish, ensuring accuracy and maintaining the original meaning.
- Translated technical manuals for various industries, including automotive, IT, and manufacturing, ensuring accurate understanding of product usage or employee handbooks.
- Utilized CAT tools to enhance productivity and maintain consistency in terminology across projects.
- Collaborate with other contracted translators in a team environment for large-scale projects requiring quick turnaround times.
- Provided cultural insights during the translation process, ensuring localized content that resonates well with the target audience.
- Collaborated with international clients to translate marketing materials, resulting in increased brand visibility and customer engagement.
- Maintained a database of previously translated documents for reference purposes.
- Advised clients on best practices for internationalizing their content.
- Performed quality assurance checks on translated materials prior to delivery to clients.
- Prepared detailed reports summarizing the progress of ongoing projects.
CLIENT LIAISON SPECIALIST (CONTRACT)
CBRE
10.2023 - 04.2024
- Collaborated with the marketing team to develop client-specific marketing campaigns or promotions
- Worked closely with the product development team to gather feedback from clients regarding product features or enhancements
- Collaborated with cross-functional teams to deliver exceptional service and support to clients
- Managed contract renewals with existing clients, negotiating terms that aligned with both parties' interests while maximizing company profitability
BILINGUAL FRENCH DIGITAL ADS ADVERTISING SPECIALIST- (CONTRACT)
SPOTIFY
04.2022 - 07.2023
- Created compelling ad creatives via the Spotify ads studio platform that communicated key messages while adhering to brand guidelines
- Optimized Spotify client outreach efforts in French Canadian market with the translation of digital advertising materials and contents
- Improved click-through rate (CTR) of display ads through optimization
- Regularly engaged Canada French speaking advertisers and project managers about Spotify's advertising packages to optimize their advertising efforts
- Utilized audience targeting options to reach specific demographics or interests for improved ad performance
TRANSLATOR/INTERPRETER (CONTRACT)
US CONSULATE OF GABON
NEW YORK CITY, USA
01.2022 - 03.2022
- Provided accurate and efficient interpretation services between English and French languages in various settings for diplomats at the consulate
- Translated written documents from English to French and vice versa, ensuring accuracy of content and maintaining cultural sensitivity
- Demonstrated strong knowledge of specialized terminology in legal, diplomacy, finance, education and technology
- Developed glossaries and reference materials to enhance translation accuracy and consistency over time
- Proofread translated documents for grammar errors, spelling mistakes, and formatting issues prior to final delivery
BILINGUAL CUSTOMER SERVICE SUPERVISOR
I2C, INC
08.2018 - 12.2021
- Provided exceptional customer service to a diverse client base, utilizing fluency in English, French, and Spanish to effectively communicate and address customer inquiries.
- Resolved complex customer issues by actively listening, empathizing, and providing appropriate solutions, promptly.
- Translated documents, emails, and other written materials from English to Spanish, French, and vice versa with accuracy and attention to detail.
- Trained new hires on effective bilingual communication techniques as part of the onboarding process.
- Identified opportunities for process improvement within the customer service department through the analysis of common issues reported by non-English-speaking customers.
Education
Master - International Relations
American Public University
West Virginia12-2023
Bachelor - International Relations
American Public University
West Virginia02-2021
Skills
- Translate
- Transcription proficiency
- Simultaneous interpretation
- Team collaboration aptitude
- Consecutive interpretation
- Computer-assisted translation
- Written translation
- Cultural awareness
- Fast reading comprehension
- Proofreading expertise
- Excellent listening
- Language localization
- Localize
- Edit
Hobbies and Interests
- Writing
- Reading
- Learning new languages
- Traveling and exploring new cultures
- Playing soccer with my son
- Photography
Affiliations
- Board Member and Community Outreach Committee Chair with the Alliance Francaise d' OMAHA, Nebraska
- Board Member, Program Director with the Global Leadership Africa Summit
- Model UN Ambassafor for American Public University
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Spanish
Full Professional
German
Professional
Accomplishments
- 2 Times Published author
Certification
- Professional Translation Certificate with Global Translation Institute
- TEFLEN Certified Teacher of English as a Second Language
- American Translation Association
- National Capital Area Translators Association
Timeline
Security & Safety Supervisor
Sheraton Hotels & Resorts
02.2024 - Current
CLIENT LIAISON SPECIALIST (CONTRACT)
CBRE
10.2023 - 04.2024
BILINGUAL FRENCH DIGITAL ADS ADVERTISING SPECIALIST- (CONTRACT)
SPOTIFY
04.2022 - 07.2023
TRANSLATOR/INTERPRETER (CONTRACT)
US CONSULATE OF GABON
01.2022 - 03.2022
BILINGUAL CUSTOMER SERVICE SUPERVISOR
I2C, INC
08.2018 - 12.2021
Senior Translator & Interpreter - Freelance
FTE LANGUAGE
05.2015 - Current
- Professional Translation Certificate with Global Translation Institute
- TEFLEN Certified Teacher of English as a Second Language
- American Translation Association
- National Capital Area Translators Association
Master - International Relations
American Public University
Bachelor - International Relations
American Public University
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