MARLON DE JOYA

• Proficient in installation, configuration, testing, maintenance, and repair of digital telephone PBX and key switching systems.
• Experienced in setting up and maintaining digital and Internet-based communications systems, including servers for voicemail, call recording, and interactive voice response.
• Skilled in installing and programming Cisco IP Phones (8800 Series, 7800 Series) and Audio Codes for MS Teams.
• Capable of pulling voice and data cables, performing terminations, and extending dial tone for analog fax lines using various tools.

•Provided technical support for telephone moves, additions, and changes.

• Conducted programming changes for various systems including NEC & Nortel PBX, Meridian Key systems, Cisco Call Manager, Cisco Unity, MS Teams, Cisco gateways, Zoom, and Cisco Webex.

•Successfully completed projects such as migrations, setting up new locations, phone moves, and decommissioning old equipment like Cisco and Meridian Key Systems. Implemented emergency calling systems for County Libraries using Teams Phone.

• Resolved hardware and software issues for telephony assets, conducted routine updates, and maintenance tasks.
• Performed daily system monitoring to ensure integrity and availability of hardware server resources, reviewing system applications and logs.
• Monitored telecommunications systems to identify need for updates, upgrades, enhancements, and preventive maintenance.
• Proficient in networks (LAN/WAN), patch management, and server maintenance.
• Collaborated with carriers to address outages and minimize downtime.
• Oversaw and inspected the work of vendors, service providers, contractors, and subcontractors.
• Managed telephony access, including creating and revoking permissions, setting up workgroups, and software access for new and terminated users.
• Assisted with wireless network issues, providing guest wireless access.
• Developed manuals for system users to operate telecommunications equipment effectively.
• Managed call recording storage, allocated recordings, and facilitated extraction upon request.
• Organized daily and weekly meetings to address system issues and plan infrastructure improvements.
• Maintained and analyzed telecommunications equipment inventory.
• Provided day-to-day support to users, offering guidance on troubleshooting and problem-solving procedures.

• Assembled Cisco WebEx conference desktops CS-DESKPRO-K9 TTC7-27 to mobile carts and CS-ROOM55-K9 TTC60-21
• Asset tag units for equipment compliance which includes Serial, Mac and hostname for specific site
• Conducted site surveys and walkthrough to County of Orange facilities (SSA, DA, Juvenile, HCA) for port mapping, cable patching and rack and stack
• Assisted Cisco Engineers and network team for quality testing eliminate
• Worked with Project Managers and coordinators to assist senior technicians for working on SAIC projects and tickets for moving and replacing Ip phones, routers, switches
• Troubleshoot cabling and network issues.

• Support team responsibilities include coordinating with higher-level technicians, troubleshooting call routing and server-related issues, and provisioning IP phones to Fonality servers.
  
• Troubleshooting tasks involve using debugging tools to identify problems with network connectivity and checking logs for jitters, latency, and packet loss.
  
• Support administrators are responsible for adding users, assigning devices, editing SIP and PRI configurations, and supporting various Fonality features like auto attendant, voicemail-to-email, and call recordings.
  
• Zendesk ticketing, Fieldpoint, and other tools are used to follow up with customer issues in timely and efficient manner.
  Team configures Fonality certified routers to ensure proper configurations for Fonality VoIP and blocking malicious activity on premise servers to reduce server load and prevent performance degradation.