Lorenzo Guzman
Assistant RF Service Manager
Palmdale,CA
Summary
Highly motivated RF Technician with 13 years of RF experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Communications Electronics Technician
Los Angeles County Internal Services Department
2022.11 - Current
- Work on various radio communications systems including two-way radio, P25, microwave, telephone and IP.
- Proficient with hand tools as well as test instruments such as Aeroflex, Astronics Freedom, Anritsu amongst others.
- Maintain a county wide redundant microwave system. System includes components from Aviat, Nokia and other manufacturers.
- Maintain county wide simulcast radio systems for LA County Sheriff, LA County Fire, LA County Public Works and other government entities.
- Support and maintain LA County Fire mobile data computer system (MDC). Installation and troubleshooting MDCs in fire department apparatuses.
- Enhanced system performance by troubleshooting and repairing electronic equipment.
- Reduced downtime for critical systems by providing timely maintenance and repair services.
- Increased overall efficiency by installing, testing, and maintaining electronic devices and systems.
- Improved team collaboration by training junior technicians on proper diagnostic and repair techniques.
- Maintained a high level of customer satisfaction by resolving technical issues swiftly and professionally.
- Streamlined workflow processes through efficient organization of resources, tools, and documentation.
- Utilized advanced diagnostic tools for accurate identification of system faults, minimizing repair times significantly.
- Interpreted scale drawings of new commissions to determine layout of materials and equipment.
- Performed acceptance testing and measurements on electronic components and assemblies to verify system compliance.
- Responded quickly to emergency calls, limiting electrical risk and equipment downtime.
Sr. RF Technician
Bearcom Wireless Worldwide
2013.02 - Current
- Test radio systems using service monitors and spectrum analyzers, noting issues and completing preventive maintenance on large and small radio systems.
- Meet with customers to discuss service needs and develop effective and practical solutions.
- Maintain team productivity and quality of service by establishing and maintaining clear benchmarks.
- Develop written plans and obtain customer consent to proceed.
- Follow up with customers during and after installations to verify satisfaction.
- Guide techs on automotive repair, tool usage and equipment operation.
- Maintain effective customer service by responding to service requests quickly to increase overall sales by 20%.
- Keep rental records in Excel, accurately detailing customer information, payment processes and equipment conditions.
- Monitor safety compliance (OSHA) to maintain strict standards and protect team members from harm.
- Shrink knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
- Manage efficient teams of up to 10 employees.
- Review and study blueprints to double-check installation and implementation project requirements.
- Install new equipment and explain operation and routine maintenance protocols to customers.
- Manage on-site and off-site installation, repair, maintenance and test tasks.
- Discuss and recommend service options with customers and explain costs involved.
- Interpret equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
RF Field Service Technician
Southland Communications
2011.04 - 2013.02
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Managed on-site and off-site installation, repair, maintenance and test tasks.
- Followed safety procedures to avoid injuries in field.
- Operated hand tools and power equipment according to company safety procedures.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Checked, repaired and repacked survival equipment to meet specifications.
Education
High School Diploma -
Amelia Earhart High School
North Hollywood, CA05.1999
Skills
- Multiple Priorities Management
- Quality Control
- Employee Safety Training
- Work Planning and Prioritization
- Workflow Management
- Energetic and Outgoing
- Organizational Systems
- Project Planning
- Technical Troubleshooting
- Team Leadership
Certification
- FCC License with Ship Radar Endorsement
- Associate Certified Electronics Technician (CETa)
- Distributed Antenna System (DAS) certification
- OSHA30 certification
- Aerial Lift certification
- Commercial Class A driver's license.
- Microwave Radio Technician (MRT) certification
- Transportation Worker Identification Credential (TWIC)
Languages
Spanish
Timeline
Communications Electronics Technician
Los Angeles County Internal Services Department
2022.11 - Current
Sr. RF Technician
Bearcom Wireless Worldwide
2013.02 - Current
RF Field Service Technician
Southland Communications
2011.04 - 2013.02
High School Diploma -
Amelia Earhart High School
- FCC License with Ship Radar Endorsement
- Associate Certified Electronics Technician (CETa)
- Distributed Antenna System (DAS) certification
- OSHA30 certification
- Aerial Lift certification
- Commercial Class A driver's license.
- Microwave Radio Technician (MRT) certification
- Transportation Worker Identification Credential (TWIC)
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