Franco Zangari
Philadelphia,PA
Summary
I am hard working with great communication skills and a very personable and friendly personality. I get along great with all my coworkers including those that are not in my department. I have previous management experience having been an assistant manager for the PLCB for about 4-5 years and also became the assistant dispatch supervisor at UPS within my first year working there.
Overview
17
17
years of professional experience
Work History
Building Porter
The Franklin Institute
Philadelphia, PA
03.2017 - Current
Assistant Dispatch Supervisor
UPS
Philadelphi, PA
03.2015 - 12.2016
- Worked with routing specialists, route managers and service department to optimize routes.
- Addressed questions, problems or requests for service or equipment.
- Implemented new dispatch software to improve overall efficiency.
- Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
- Facilitated smooth communication between drivers and management teams.
- Received or prepared work orders.
- Collaborated with warehouse staff to coordinate loading and unloading of vehicles.
- Addressed any discrepancies in delivery orders promptly.
Assistant Store Manager
Pennsylvania Liquor Control Board
Philadelphia, PA
01.2007 - 12.2014
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Cultivated a positive work environment promoting teamwork.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Drove customer satisfaction by addressing concerns or feedback promptly.
- Oversaw daily operations, optimizing efficiency and productivity.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
Education
High School Diploma -
St. Joseph's Prep
Philadelphia, PA06-2005
Some College (No Degree) - Computer Programming
Saint Joseph's University
Philadelphia, PASkills
- Building Maintenance
- Work Planning and Prioritization
- Problem-Solving
- Interpersonal Skills
- Customer Service
- Heavy Lifting
- Ensuring customer satisfaction
- Building repairs
- Facility Opening and Closing
- Valid Driver's License
- Initiative and Self-Motivation
- Grounds Maintenance
- Supply Management
- Strong Work Ethic
Timeline
Building Porter
The Franklin Institute
03.2017 - Current
Assistant Dispatch Supervisor
UPS
03.2015 - 12.2016
Assistant Store Manager
Pennsylvania Liquor Control Board
01.2007 - 12.2014
High School Diploma -
St. Joseph's Prep
Some College (No Degree) - Computer Programming
Saint Joseph's University
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