Shandell Christopher Rouse

Achieved 111% increase in Preowned Trial Starts (44.1% → 49%, April–May 2025)

Boosted New Vehicle Trial Extension by 117% (April–May 2025)

Increased Super Cruise adoption by 117% (April–May 2025)

Grew GM My Rewards enrollment by 109% (65.7% → 71.4%, Jun–Jul 2025)

Improved Mobile App Usage by 103% (81.7% → 86.2%, Jun–Jul 2025)

• Served as liaison between OnStar, GM brands, and 21 dealerships in South Jersey
• Delivered expert training on OnStar services, My GM Rewards, and GM Rewards Credit Card
• Resolved dealer/customer concerns and fostered collaboration with GM field teams

• Trained staff across 42 Buick & GMC dealerships, enhancing sales knowledge and engagement
• Delivered in-depth presentations on vehicle features, technology, and competitive positioning
• Supported dealership events and auto tours to drive customer interest and sales

Delivered 133% MOM increase in sales (Sep–Oct 2024) across 7 retail locations

• Provided training on Vidapay and RQ4 POS systems; implemented targeted sales strategies

Originated $64M+ in loans; captured 10% EV lease market share (Jan–Jul 2024)

Improved E-Contracting by 117% and increased used loan share by 133% (1H 2024)

Ranked #1 in Region for Used Car Loan attainment (142%, Dec 2023)

• Supported 36 GM dealers with financial training, solutions, and issue resolution

• Developed cross-functional expertise in Credit, F&I, and Remarketing
• Mentored interns and new hires

Generated $7M+ in sales and led in ancillary product sales

• Provided financial consultations and trained sales teams
• Worked as Finance Manager for all individual deals and drove training for ancillary product sales at the dealership.

• Coached teams in 24 Best Buy locations, driving significant brand sales growth

• Achieved 133%+ sales lifts and ranked #1 in training engagement across 80+ stores

Generated $15M+ in sales across 50+ locations; earned MVP recognition

• Delivered impactful sales training and strengthened retail partnerships
• Acted as liaison for the brand for customer service and sales support.