NICOLE JAROSZ
Saint Johns,FL
Summary
Extensive experience at General Motors, excelling in inventory management and dealership mentoring. Significant sales growth through strategic market analysis with a proven ability to enhance customer retention initiatives while fostering strong relationships, ensuring dealership success and profitability.
Overview
25
25
years of professional experience
Work History
DMOL – District Manager OnStar and Loyalty
GENERAL MOTORS COMPANY
Jacksonville, FL
01.2023 - Current
- Dedicated to dealership success in profitability through the OnStar performance Programs
- Promote OnStar services pre-ordered on vehicles driving profitability
- Develop loyal and high performing teams
- Drive GM Credit card penetration
- Recognizes and rewards loyalty driven behaviors
- Uses performance data to coach teams improving new and pre-owned trial starts MOM by 1.2% consistently
District Sales Manager Chevrolet
GENERAL MOTORS COMPANY
Lexington, KY
01.2020 - 01.2023
- Dedicated trusted advisor to the dealerships, working together to master their inventory, ordering, and sales processes to ensure they meet their business goals.
- Drove focus to ordering and preliminary orders, making a priority to show value in earning extra product.
- Mentor dealerships on My Rewards to install the value of the program and how it relates to customer retention, customer satisfaction and increased revenue.
- Promoted company programs and showed value of EBE and SFE for dealership growth and profitability along with the expectations of each target is achieved increasing involvement by over 15%
- Assisted in Drive Growth analysis focusing on marketing initiatives, accountability, and action plans for sales improvement.
- Increased My Rewards by 5% for territory-individual contribution of 20-25% improvement.
- Additional product gain of 35% for territory.
Lead Production Manager
GENERAL MOTORS COMPANY
Spring Hill, TN
01.2016 - 01.2020
- Managed several areas of the paint department, Quality, General Assembly and Injection Molding and Performing as a Quality Launch Manager.
- Organized quality containments, performing root cause analysis along with defect elimination in multiple areas.
- Monitor multiple quality performances from all areas to assure the plants directives are achieved.
- Ability to compile GCA data for focus in reduction of the overall WDPV and supporting Area Leaders with Sufficiency planning.
- Reduction of average daily downtime by 98%.
- Designed TIP (Throughput Improvement Process) Reporting process for entire shop.
- Lead 5F process review for the shop providing GCA data for detailed focus in all areas.
- Generated reports for Sufficiency reporting to decrease GCA score.
Quality Launch Manager
GENERAL MOTORS COMPANY
Spring Hill, TN
01.2015 - 01.2016
- Exercised my experience to guide and lead the entire team to improve quality and throughput in the plant.
- Improved the overall performance of the plant and by presenting quality data to minimize future warranty expenses.
- Facilitated a Quality containment process and reporting system to effectively communicate plant defects.
- Organized a new Export program from the ground up for the Cadillac and the GMC product.
- Successfully launched two new products exercising the limited resources to repair and ship vehicles, meeting the customers’ expectations.
- Containment pivot table reporting to execute repairs, retrofits and track containment break points.
- Implemented an Export program with Flawless execution, overcoming obstacles.
- Created a Warranty Reduction Plan (WRP) to assure pristine quality is being shipped.
- Facilitated Product line reviews with VP of Cadillac.
- Resolved Warranty issues with Fast response data for quality improvements.
- Reduced of offline defects by 15% providing VOC data.
- Facilitated an average of 2300 repairs on a monthly basis.
Business Manager
GENERAL MOTORS COMPANY
Spring Hill, TN
01.2011 - 01.2015
- Guide, Lead, Mentor and Build solid relationships with group leaders and team members to improve their overall performance.
- Managing salary and union employees enforcing safety, product quality and throughput.
- Monitoring production and daily concerns, performing root cause analysis, driving quality, respond to scrap concerns and vendor issues.
- Lead plant to BIQ3 status.
District Operations Manager
CHRYSLER CORPORATION/DAIMLERCHRYSLER
Fort Wayne, IN
01.2005 - 01.2010
- Increased sales in the Northern Indiana market by expanding the local customer base through marketing initiatives.
- Planned and executed business operations.
- Focused on selling parts and service to fit customers’ unique needs; flexibly adapt sales tactics and presentation to match individual sales cycle.
- Managed and authorized dealership warranty operations including claim payment, warranty performance reviews, and compliance audits.
- Increased customer satisfaction and retention by utilizing vehicle repurchase/replacements, service contracts, vehicle rentals, and goodwill programs.
- Annual sales of over $8M in Mopar products/200K increase in Tires/Dealership training improvement by 15%/Goodwill warranty decrease 20%.
National Commercial Sales Manager
CHRYSLER CORPORATION/DAIMLERCHRYSLER
Auburn Hills, MI
01.2004 - 01.2005
- One of two account managers that prospected, secured, and maintained national sales accounts.
- Identified new business opportunities, supports business development strategies and complete contract modifications/proposals.
- Daily communications with accounts on product launch, production, up-fit needs/designs and shipment of vehicles.
- National account sales of over $245M of the Sprinter product/Trained on VIP programs.
National Fleet Sales Support Manager
CHRYSLER CORPORATION/DAIMLERCHRYSLER
Auburn Hills, MI
01.2003 - 01.2004
- Execute sales programs to assist in generating additional vehicle sales in the commercial market.
- Developed competitive comparison sales tools to assist Regional Account Executives (RAE) in meeting preparation and closing deals.
- Director of commercial remarketing programs for specific large commercial vehicle fleet companies selling over $550M in products.
Remarketing Manager
CHRYSLER FINANCIAL
Dallas, TX
01.2001 - 01.2003
- Executed sales/marketing programs in high-profile Chicago territory.
- Coordinate special advertisement programs with the auction that will attract buyers and increase vehicle retentions.
- Perform auction performance reviews on responsiveness, quality of workmanship, and complete organization through-put.
- Recognized for obtaining country’s highest in vehicle sales and sales retentions in 1 year/3M weekly vehicle sales/Increase vehicle online sales by 50% and dealer attendance by 30%.
Education
MBA - Business
Cardinal Stritch University
BS - Science
Northern Illinois University
Skills
- Inventory management
- Dealership mentoring
- Market analysis
- Sales process optimization
- Dealership profitability analysis
- Customer relationship management
Timeline
DMOL – District Manager OnStar and Loyalty
GENERAL MOTORS COMPANY
01.2023 - Current
District Sales Manager Chevrolet
GENERAL MOTORS COMPANY
01.2020 - 01.2023
Lead Production Manager
GENERAL MOTORS COMPANY
01.2016 - 01.2020
Quality Launch Manager
GENERAL MOTORS COMPANY
01.2015 - 01.2016
Business Manager
GENERAL MOTORS COMPANY
01.2011 - 01.2015
District Operations Manager
CHRYSLER CORPORATION/DAIMLERCHRYSLER
01.2005 - 01.2010
National Commercial Sales Manager
CHRYSLER CORPORATION/DAIMLERCHRYSLER
01.2004 - 01.2005
National Fleet Sales Support Manager
CHRYSLER CORPORATION/DAIMLERCHRYSLER
01.2003 - 01.2004
Remarketing Manager
CHRYSLER FINANCIAL
01.2001 - 01.2003
MBA - Business
Cardinal Stritch University
BS - Science
Northern Illinois University