Francois Kayembe
Harrisburg,Pennsylvania
Overview
17
17
years of professional experience
Work History
IT Field Support Technician Flex
ThredUp
01.2020 - Current
- Updated and replaced outdated drivers and software for computers and office machines.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Assisted customers with technical support inquiries.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Test and Repair Technician
DB Schenker
11.2016 - 12.2019
- diagnostic, testing , repair phone and Tablet (Apple Iphone and Tablet Ipad )
IT Support
ProCredit Bank
04.2007 - 08.2016
- Used ticketing systems to manage and process support actions and requests.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided Tier 1 IT support to technical internal users through desk side support services.
- Determined hardware and network system issues using proactive troubleshooting techniques.
Education
Bachelor - Computer Science
Higher Institute of Statistics
Republic Democratic Of Congo11.2008
Bachelor - Mechanical Engineering
Higher Institute of Applied Techniques (I.S.T.A)
Republic Democratic Of Congo01.2000
Skills
- Machine Reassembly
- Customer Relations
- Electrical Component Replacement low voltage
- Cable Management
- Monitoring and Maintenance of ATMs Machine ( Diebold )
Timeline
IT Field Support Technician Flex
ThredUp
01.2020 - Current
Test and Repair Technician
DB Schenker
11.2016 - 12.2019
IT Support
ProCredit Bank
04.2007 - 08.2016
Bachelor - Computer Science
Higher Institute of Statistics
Bachelor - Mechanical Engineering
Higher Institute of Applied Techniques (I.S.T.A)