Overview
Work History
Education
Skills
Timeline
Generic

Francois Kayembe

Harrisburg,Pennsylvania

Overview

17
17
years of professional experience

Work History

IT Field Support Technician Flex

ThredUp
01.2020 - Current
  • Updated and replaced outdated drivers and software for computers and office machines.
  • Replaced defective components and parts on malfunctioning computers and office machines.
  • Assisted customers with technical support inquiries.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.

Test and Repair Technician

DB Schenker
11.2016 - 12.2019
  • diagnostic, testing , repair phone and Tablet (Apple Iphone and Tablet Ipad )




IT Support

ProCredit Bank
04.2007 - 08.2016
  • Used ticketing systems to manage and process support actions and requests.
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Provided Tier 1 IT support to technical internal users through desk side support services.
  • Determined hardware and network system issues using proactive troubleshooting techniques.


Education

Bachelor - Computer Science

Higher Institute of Statistics
Republic Democratic Of Congo
11.2008

Bachelor - Mechanical Engineering

Higher Institute of Applied Techniques (I.S.T.A)
Republic Democratic Of Congo
01.2000

Skills

  • Machine Reassembly
  • Customer Relations
  • Electrical Component Replacement low voltage
  • Cable Management
  • Monitoring and Maintenance of ATMs Machine ( Diebold )

Timeline

IT Field Support Technician Flex

ThredUp
01.2020 - Current

Test and Repair Technician

DB Schenker
11.2016 - 12.2019

IT Support

ProCredit Bank
04.2007 - 08.2016

Bachelor - Computer Science

Higher Institute of Statistics

Bachelor - Mechanical Engineering

Higher Institute of Applied Techniques (I.S.T.A)

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Francois Kayembe