Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Francois Kayembe

Tempe

Summary

Dynamic customer service professional with extensive experience at TransPerfect, excelling in problem resolution and relationship building. Proven ability to enhance customer satisfaction through active listening and effective communication. Skilled in data entry and complaint handling, consistently delivering exceptional support in high-pressure environments. Committed to fostering positive client experiences.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

11
11
years of professional experience

Work History

Customer Service Representative(french)

TransPerfect
02.2025 - Current
  • Assisted customers with inquiries and resolved issues efficiently.
  • Learned product features to provide accurate information to clients.
  • Handled customer complaints with empathy and professionalism.
  • Participated in training sessions to enhance service skills and knowledge.

Case Worker

Preble Street
07.2023 - 02.2025
  • Assessed client needs and developed individualized service plans to address challenges.
  • Coordinated resources and referrals to ensure comprehensive support for clients.
  • Monitored client progress and adjusted services based on changing circumstances.
  • Documented case notes and maintained accurate records in compliance with regulations.

Medical Interpreter

Catholic Charities
06.2023 - 02.2025
  • Facilitated effective communication between patients and healthcare providers in diverse medical settings.
  • Interpreted medical terminology accurately, ensuring clarity and understanding for all parties involved.
  • Assisted healthcare professionals in navigating cultural nuances to enhance patient care experience.
  • Managed scheduling of interpretation services to optimize workflow and reduce wait times for patients.
  • Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.

House Manager

Creative Works
01.2022 - 05.2023
  • Managed daily household operations ensuring a clean and organized environment.
  • Coordinated schedules for family activities, appointments, and transportation logistics.
  • Oversaw maintenance of household systems, including appliances and utilities.
  • Developed and implemented inventory management processes for household supplies.

DSP

Spurwink
01.2020 - 01.2022
  • Delivered personalized support to individuals with developmental disabilities, fostering independence and skill development.
  • Implemented behavior management strategies to enhance client engagement and reduce challenging behaviors.
  • Collaborated with multidisciplinary teams to develop and execute individualized service plans.
  • Monitored daily activities, ensuring adherence to safety protocols and promoting a positive environment.

Customer Service Representative

ASEA
03.2018 - 01.2020
  • Processed transactions accurately using point of sale systems.
  • Maintained up-to-date knowledge of company policies and procedures.
  • Collaborated with team members to improve customer experience quality.
  • Adapted to fast-paced environments while managing multiple tasks effectively.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Highway Maintenance Worker

Ferrovial Services
03.2017 - 03.2018
  • Operated heavy machinery for road maintenance, ensuring compliance with safety standards.
  • Conducted inspections and assessments of roadway conditions to identify repair needs.
  • Collaborated with team members to execute timely snow removal and de-icing operations.
  • Implemented effective traffic control measures during construction activities to enhance safety.

Call Center Representative

Vodacom
01.2015 - 01.2017
  • Managed high-volume inbound and outbound calls to ensure customer satisfaction.
  • Resolved customer inquiries and complaints with effective communication skills.
  • Documented customer interactions in CRM software for accurate record-keeping.
  • Trained new representatives on call handling procedures and company policies.

Education

Computer Science

Free University of Kinshasa(drcongo)
Kinshasa(DRCONGO)
09-2013

High School Diploma -

Institut Lumumba
Kinshasa(DRCONGO)
08-2009

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Customer relations
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Microsoft Excel
  • Complaint resolution
  • Payment processing
  • Professional telephone demeanor
  • Customer satisfaction measurement
  • Call center operations
  • Microsoft outlook
  • Scheduling
  • Follow-up skills
  • Appointment scheduling
  • Order processing
  • Data collection

Languages

English
Full Professional
French
Native or Bilingual
lingala
Native or Bilingual
Tshiluba
Native or Bilingual
Swahili
Elementary

Timeline

Customer Service Representative(french)

TransPerfect
02.2025 - Current

Case Worker

Preble Street
07.2023 - 02.2025

Medical Interpreter

Catholic Charities
06.2023 - 02.2025

House Manager

Creative Works
01.2022 - 05.2023

DSP

Spurwink
01.2020 - 01.2022

Customer Service Representative

ASEA
03.2018 - 01.2020

Highway Maintenance Worker

Ferrovial Services
03.2017 - 03.2018

Call Center Representative

Vodacom
01.2015 - 01.2017

Computer Science

Free University of Kinshasa(drcongo)

High School Diploma -

Institut Lumumba

Similar Profiles

CREATE PROFILE