Francoise Konga
Hackettstown
Summary
Multilingual professional with extensive experience in event planning, office administration, and customer service. Proven ability to manage complex projects, streamline office operations, and deliver exceptional client experiences. Proficient in utilizing CRM systems and event management platforms to enhance client experiences and streamline operations. Currently pursuing a BS in Elementary/Special Education and a Certified Meeting Professional (CMP) certification.
Overview
4
4
years of professional experience
Work History
Travel & Event Manager
Blue Time LLC
09.2023 - Current
- Plan and execute corporate travel and event logistics, ensuring seamless experiences for clients.
- Coordinate with vendors, venues, and stakeholders to manage budgets and timelines.
- Implement strategies to enhance client satisfaction and repeat business.
- Utilize Cvent for comprehensive event management, including registration, agenda planning, and attendee engagement.
- Develop and manage event budgets, ensuring cost-effectiveness and adherence to financial constraints.
- Oversee on-site event execution, managing staff and resolving issues promptly to maintain event quality.
- Conduct post-event evaluations to gather feedback and implement improvements for future events.
Office Manager
Vanguard Cleaning Services
05.2022 - 09.2023
- Oversaw daily office operations, including accounts receivable/payable and financial reporting.
- Maintained organized records of office files, materials, and equipment.
- Supported sales activities and marketing efforts to drive business growth.
- Assisted management with special projects and process improvements.
- Managed office supplies inventory, placing orders and ensuring cost-effective procurement.
- Scheduled and coordinated meetings, appointments, and travel arrangements for staff.
- Developed and implemented office policies and procedures to enhance efficiency.
- Provided training and supervision to administrative staff, fostering a collaborative work environment.
Customer Service Representative
WEX
06.2021 - 05.2022
- Handled inbound calls, assisting customers with billing inquiries and virtual card services.
- Provided accurate information and resolved issues promptly to ensure customer satisfaction.
- Educated clients on available services and features to enhance their experience.
- Maintained detailed records of customer interactions, ensuring data accuracy and confidentiality.
- Collaborated with cross-functional teams to address complex customer issues.
- Identified opportunities to upsell services, contributing to revenue growth.
- Utilized Salesforce Marketing Cloud, a CRM tool, to manage customer interactions and streamline communication processes.
Customer Service Associate
Lowe's
02.2021 - 06.2021
- Welcomed customers and assisted with product selection and inquiries.
- Managed returns, exchanges, and order modifications efficiently.
- Supported promotional events and maintained organized merchandise displays.
- Processed transactions accurately using point-of-sale systems.
- Resolved customer complaints with professionalism, ensuring customer satisfaction.
- Collaborated with team members to achieve sales targets and improve store performance.
Education
Bachelor of Science - Elementary/Special Education
Grand Canyon University
01.2027
International Business & Law
Protestant University of the Congo
Skills
- Schedule management
- Data entry
- Office management
- Customer service
- Billing
- Administrative support
- Account reconciliation
- Call center experience
- Computer proficiency
- Conflict resolution
Languages
French
Native or Bilingual
Spanish
Professional Working
English
Native or Bilingual
Portuguese
Professional Working
Timeline
Travel & Event Manager
Blue Time LLC
09.2023 - Current
Office Manager
Vanguard Cleaning Services
05.2022 - 09.2023
Customer Service Representative
WEX
06.2021 - 05.2022
Customer Service Associate
Lowe's
02.2021 - 06.2021
International Business & Law
Protestant University of the Congo
Bachelor of Science - Elementary/Special Education
Grand Canyon University
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