Francoise Schlothauer
Cranberry Township,PA
Summary
Dedicated and meticulous multilingual Solutions Consultant with over 9 years of experience excelling at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. Flexible and focused team player with expertise in customer relationship management, document control, time management, and complex problem-solving.
Overview
21
21
years of professional experience
Work History
Bakery Team Member
Giant Eagle
Butler, PA
12.2022 - Current
- Baked fresh bread and pastries.
- Met with customers to discuss needed bakery items and take orders.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Team Leader
Loxxess AG
Berlin/ Germany, Germany
05.2021 - 12.2021
- Conferred with another supervisor to coordinate operations and activities within our departments.
- Distributed tasks to team members as per area of expertise.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Offered training and support to keep team members motivated and working toward objectives.
- Use of different office programs f.e Microsoft Office and Google Workspace, Freshdesk
Customer Service Manager / Excellence Agent
Cheaptickets.de
Berlin / Germany, Germany
12.2011 - 02.2021
- Training of new employees
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Responded to phone and online customer service requests within a designated turnaround time to improve customer satisfaction ratings.
- Evaluated employee job performance and motivated staff to improve productivity.
- Ticketing / Refunds - Amadeus and Worldspan-Travelport, BSP
- Queue handling GDS systems
- Use of different office programs f.e Microsoft Office and Google Workspace, Trinicom
Stewardess /Bartender
Attica Group Greece
North Sea , Belgium / Scotland
04.2005 - 10.2009
- Anticipated needs of passengers to enhance comfort and promote enjoyable crossing by ferry.
- Administered and coordinated emergency procedures or care, enhancing onboard safety.
- Independent Management of a bar on board a ferry
- Supervised cleanliness of guest service areas before, during and after service.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Restaurant Specialist
Diverse Employers
Switzerland / Germany , Switzerland / Germany
04.2002 - 04.2005
- Working in different restaurants and hotels
- Provided exceptional service to a high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
Education
Air Traffic And Transport Professional - Air Transportation / Service / Accounting
Trainico GmbH / Germany
Berlin / Germany11.2011
Restaurant Specialist - Food Services Management
Inbit gGmbH
Berlin / Germany02.2002
High School Diploma -
Thueringen High School Berlin / Germany
Berlin / Germany07.1997
Skills
- Work Planning and Prioritization
- Overseeing Daily Activities
- Coaching and Mentoring
- Documentation and Reporting
- Analytical Thinking
- Call Center Operations
- Experience in Leadership
- Attention to Detail
- Service Level Agreements
- Quality Improvement
Languages
German
Native/ Bilingual
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
One’s own thought is one’s world. What a person thinks is what he becomes.
Maitri Upanishads
Timeline
Bakery Team Member
Giant Eagle
12.2022 - Current
Team Leader
Loxxess AG
05.2021 - 12.2021
Customer Service Manager / Excellence Agent
Cheaptickets.de
12.2011 - 02.2021
Stewardess /Bartender
Attica Group Greece
04.2005 - 10.2009
Restaurant Specialist
Diverse Employers
04.2002 - 04.2005
Air Traffic And Transport Professional - Air Transportation / Service / Accounting
Trainico GmbH / Germany
Restaurant Specialist - Food Services Management
Inbit gGmbH
High School Diploma -
Thueringen High School Berlin / Germany
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