Makenna Keegan
Plainfield,IL
Summary
Efficient with offering customer service expertise combined with detail-oriented nature and excellent time-management skills. Organized and dependable with good problem-solving skills and self-directed attitude. Skilled at supporting sales needs and is committed to maintaining high levels of customer service in all interactions.
Overview
2
2
years of professional experience
Work History
Bakery Team Member
The Fresh Market
10.2024 - Current
- Recommended complementary purchases to customers, increasing revenue.
- Developed strong rapport with customers and created positive impression of business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Supported increased customer loyalty through friendly interactions and personalized service experiences.
Cashier
Jewels Osco
05.2024 - 09.2024
- Greeted customers entering store and responded promptly to customer needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Personal Shopper
Jewels Osco
09.2023 - 05.2024
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
- Aided with computer tasks and customer phone calls
Dog Daycare Attendant
Woofbeach
02.2023 - 05.2023
- Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
- Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.
- Maintained detailed records on each dog''s behavior, health, and progress to provide insightful updates for pet owners.
- Aided with computer tasks and phone calls
- Scheduled appointments
- Worked closely with vet offices to gather client and pet information
Education
GED -
Joliet Junior College
Joliet, IL11-2019
Skills
- Customer service
- Team collaboration
- Relationship building
- Phone etiquette
- Work prioritization
Timeline
Bakery Team Member
The Fresh Market
10.2024 - Current
Cashier
Jewels Osco
05.2024 - 09.2024
Personal Shopper
Jewels Osco
09.2023 - 05.2024
Dog Daycare Attendant
Woofbeach
02.2023 - 05.2023
GED -
Joliet Junior College
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