Franco Rodrigo Chumbita
West New York
Summary
Experienced Help Desk Specialist with proven ability to analyze, diagnose, and resolve a wide range of computer user support issues. Skilled in providing comprehensive technical support to users and adept at resolving complex technical problems. Possess extensive knowledge of standard operating systems ; Ensuring efficient and effective troubleshooting. Committed to delivering exceptional customer service and ensuring optimal user experience through prompt and accurate problem resolution.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Help Desk Specialist
Major League Soccer
08.2023 - Current
- Deliver clear and effective solutions to enhance end-user experience.
- Conduct training sessions for new full-time and temporary staff.
- Deliver round-the-clock support to over 500+ users with consistent weekend on-call rotation.
- Ensure minimal user downtime by supporting off-hours system updates and incident resolution.
- Create, manage and disable user accounts within Active Directory.
Help Desk Specialist
Capco
07.2022 - 07.2023
- Managed 3000+ Company Devices (Windows, Mac, AWS)
- Wiped and Imaged Devices (Windows,Mac) as well as prepared for shipping.
- Software license management (Adobe, Azure, JetBrains, Invision, Sketch etc)
- Mobile Management - Phone orders and account administration through Sakon.
- Partnered with vendors and suppliers to ensure smooth delivery of replacement parts or software updates when needed.
- Created user accounts and assigned permissions.
Information Technology Assest Specialist
Warner Brothers Discovery
05.2022 - 07.2022
- Interpreted clients' needs and introduced services to fit specific requirements.
- Generated reports detailing findings and recommendations.
- Collected, arranged, and input information into database system.
- Took Inventory of all Company Devices as well as tagged each item, Information was uploaded on Database
Education
Bachelor of Science - Management Of Information Systems
Rutgers, The State University of New Jersey, United States
Newark, NJ05.2023
Associate of Science - Business Management
Hudson County Co, United States
Jersey City, New Jersey05.2019
Skills
- MacOS, Windows
- Remote Technical Support
- Customer Service expert
- Active Directory Management
- Endpoint Management
- 2FA Systems (Duo, OKTA)
- Automation
- Technical Troubleshooting
- Network connectivity
- System administration
- Ticketing systems
Certification
CompTIA A+
Languages
English
Spanish
Timeline
Help Desk Specialist
Major League Soccer
08.2023 - Current
Help Desk Specialist
Capco
07.2022 - 07.2023
Information Technology Assest Specialist
Warner Brothers Discovery
05.2022 - 07.2022
Bachelor of Science - Management Of Information Systems
Rutgers, The State University of New Jersey, United States
Associate of Science - Business Management
Hudson County Co, United States
CompTIA A+
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