Martin Soria
Copake,NY
Summary
IT Technician with 5 years of experience supporting both military and civilian environments. Proficient in troubleshooting hardware, software, and network issues, including system installations and configuration. Skilled in managing SharePoint permissions, configuring network devices, and optimizing network performance. Experienced in handling ServiceNow tickets, providing hands-on technical support, and maintaining network security. Strong background in Windows, Linux, and macOS environments, with a focus on ensuring system reliability and efficiency.
Overview
5
5
years of professional experience
Work History
Help Desk Specialist
Army National Guard NY
01.2020 - Current
- Resolved technical issues through ServiceNow, managing and closing over 500 tickets per year with a focus on system performance and user requests.
- Performed hands-on imaging and deployment of over 100 military-grade computers, ensuring efficient software installation and configuration.
- Provided troubleshooting and repair for hardware/software malfunctions across a range of devices, ensuring quick resolution and minimal downtime.
- Managed user accounts and permissions for secure military networks, following strict cybersecurity protocols.
- Assisted in maintaining IT infrastructure, diagnosing and repairing network issues to ensure uninterrupted communication and operations.
SharePoint Command Hub Administrator and IT Mobile Device Support
Division of Military and Naval Affairs
01.2023 - 01.2024
- Administered and created secure SharePoint intranet and team sites for 300+ personnel, enhancing collaboration and workflow efficiency.
- Developed custom SharePoint pages and integrated document libraries, streamlining military operations and document management.
- Configured and managed Microsoft Teams environments, including team and channel creation, policy enforcement, meeting setup, and advanced permissions management for secure communication.
- Implemented PII restrictions on SharePoint and Teams, ensuring compliance with military security and state privacy regulations.
- Created and managed user accounts, enforcing access controls and data security protocols across platforms.
IT Help Desk Technician
SUNY Oneonta
01.2021 - 01.2023
- Created +300 new accounts, reset passwords, and configured access to servers and file management software for users
- Assisted customers with various technical issues via email, live chat, and telephone
- Inspected equipment and read order sheets to prepare for delivery to users
- Set up equipment for employee use, installed cables, operating systems, and software
Website Editor
Wine And Spirits Cellar
01.2020 - 01.2021
- Identified mistakes in content, processes, and scheduling to communicate to the project manager
- Analyzed content for spelling and grammatical errors to maintain logic and clarity
- Provided editing, fact-checking, and proofreading for various articles
- Oversaw layout design and worked with production team members to complete daily and weekly content schedules
Education
Junior - Computer Science
SUNY ONEONTA
NY 05-2025
Skills
- Technical Support & Troubleshooting
- Service Desk Tools (ServiceNow, Jira, Zendesk)
- Network Management & Security
- Cloud Computing (AWS, Azure)
- Operating Systems (Windows, Linux, macOS)
- Systems Administration (Active Directory, Exchange)
- Cybersecurity Best Practices
- Virtualization (VMware, Hyper-V)
- Software Installation & Configuration
- End-User Training & Support
- Problem-Solving & Analytical Thinking
- Project Management & Time Management
Accomplishments
- Army Achievement Medal (AAM): Recognized for resolving 500+ IT issues, reducing downtime and enhancing unit operational efficiency during critical training exercises.
- Army Reserve Component Achievement Medal (ARCOM): Awarded for excellence in managing and securing military systems, leading system upgrades, and mentoring junior technicians to support mission success.
Hobbies and Interests
- Jiu-jitsu
- World travel
- Robotics
Security Clearance
Active DoD Secret
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
SharePoint Command Hub Administrator and IT Mobile Device Support
Division of Military and Naval Affairs
01.2023 - 01.2024
IT Help Desk Technician
SUNY Oneonta
01.2021 - 01.2023
Help Desk Specialist
Army National Guard NY
01.2020 - Current
Website Editor
Wine And Spirits Cellar
01.2020 - 01.2021
Junior - Computer Science
SUNY ONEONTA
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