DeMarco Horne
Owings Mills,MD
Summary
Dynamic and customer-focused professional with a proven track record at Safeway, excelling in high-pressure environments and demonstrating exceptional teamwork and problem-solving skills. Achieved notable customer satisfaction through efficient task management and outstanding service. Skilled in customer relations and maintaining clean, welcoming spaces, consistently contributing to positive store image and sales enhancement.
Overview
3
3
years of professional experience
Work History
Courtesy Clerk
Safeway
05.2023 - 10.2023
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Returned unwanted items to correct store locations and restocked shelves.
- Supported cashier operations by efficiently retrieving shopping carts and baskets for customer use.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Food Runner
State Fair
04.2021 - 09.2022
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
Education
High School Diploma -
Owings Mills
Maryland 06.2024
Skills
- Positive attitude
- Strong work ethic
- Customer service
- Outgoing and friendly
- Teamwork and collaboration
- Problem resolution
- Dependable and reliable
- Customer relations
Timeline
Courtesy Clerk
Safeway
05.2023 - 10.2023
Food Runner
State Fair
04.2021 - 09.2022
High School Diploma -
Owings Mills
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