Franciona Graham

• self-motivated to accomplish a high volume of work in a deadline driven environment
• Ability to demonstrate a proven work history that includes meeting productivity and time management
• Ability to work with other team members to achieve department goals
• Exceptional attention to detail is required for performing everyday duties and looking for ways to improve and promote quality

• Highly organized and have the ability to multitask in a fast-paced environment

• Provide superior customer service and an understanding of the importance of customer satisfaction.
• Followed all company policies and procedures to deliver quality work.
• Developed strong client relationships through consistent communication and attentive service.

• Managed high call volume and data entry while maintaining professionalism, empathy, and attention to detail in each interaction.
• Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
• Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
• Responded to customer requests for products, services, and company information.