Francy Quevedo
Houston,TX
Summary
Experienced Pet Salon Manager and Dog Groomer with 8 years of expertise in pet care, grooming, and business operations. Skilled in managing salon workflows, leading grooming teams, and ensuring top-tier customer service. Adept at handling various dog breeds, coat types, and grooming techniques, with a strong focus on pet safety, hygiene, and client satisfaction. Proven ability to train and mentor staff, optimize scheduling, and maintain a positive, pet-friendly environment. Passionate about animal welfare and dedicated to delivering high-quality grooming services while fostering long-term client relationships.
Overview
18
18
years of professional experience
Work History
Manager Dog Grooming Department
The Dog House Pet Salon
Houston, TX
01.2018 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved marketing to attract new customers and promote business.
Cashier Valet Parking Service
The Post Oak Hotel
Houston, TX
09.2019 - 04.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
HSE Manager
PDVSA
Venezuela
04.2007 - 06.2017
- Spearheaded incident investigations, determining root causes and implementing corrective actions to prevent recurrence.
- Enhanced workplace safety by conducting thorough risk assessments and implementing corrective actions.
- Managed hazardous waste disposal programs in accordance with local regulations, reducing potential risks to employees and the environment.
- Managed emergency response efforts, ensuring proper coordination and minimizing impact on operations.
- Maintained up-to-date knowledge of industry best practices, incorporating new methodologies into existing HSE strategies as needed.
- Conducted regular audits to assess overall HSE performance, identifying areas for improvement and implementing necessary changes.
- Provided ongoing support to managers and supervisors, assisting them in addressing HSE concerns within their respective departments.
- Promoted a proactive safety culture within the organization, fostering open communication between employees and management.
- Reduced incident rates through the development and execution of comprehensive HSE policies and procedures.
- Ensured accurate reporting of incidents and near-misses by creating streamlined data collection processes that encouraged employee participation.
- Streamlined HSE documentation processes for increased efficiency and ease of use.
- Developed customized training programs to address specific needs within the organization, increasing employee competence in HSE matters.
- Collaborated with cross-functional teams to identify potential hazards and implement effective solutions.
- Improved employee awareness of safety issues with regular training sessions and informative materials.
- Evaluated contractor HSE performance during projects to maintain high standards across all aspects of company operations.
- Coordinated business continuity planning efforts to minimize disruptions during emergencies or other unforeseen events.
Education
Associate Degree Industrial Instrumentation - Industrial Automation
IUTA
Venezuela 04.2007
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Relationship building
- Customer relationship management (CRM)
- Conflict resolution
- Policy implementation
- Safety procedures
- Teamwork and collaboration
- Computer skills
- Effective communication
- Problem resolution
- Positive attitude
- Adaptability and flexibility
- Attention to detail
- Problem-solving
- Multitasking Abilities
- Organizational skills
Timeline
Cashier Valet Parking Service
The Post Oak Hotel
09.2019 - 04.2021
Manager Dog Grooming Department
The Dog House Pet Salon
01.2018 - Current
HSE Manager
PDVSA
04.2007 - 06.2017
Associate Degree Industrial Instrumentation - Industrial Automation
IUTA