Frandlin Martin
Las Vegas,NV
Summary
Results-driven insurance professional with extensive experience managing insurance operations and leading continuous improvement initiatives. Demonstrated success in guiding teams to meet and exceed organizational objectives while optimizing processes and operational efficiency. Recognized for strong analytical capabilities, strategic problem-solving skills, and the ability to adapt and perform effectively in fast-paced, dynamic environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Brokerage Insurance Manager
Self-employed
Las Vegas, NV
11.2023 - Current
- Managed a team of insurance agents, providing training and support to maximize sales performance and customer service quality.
- Conducted comprehensive market research and analysis to identify trends, mitigate risk, and capitalize on investment opportunities.
- Increased customer retention rates through proactive policy reviews and personalized coverage recommendations.
- Managed a diverse portfolio of client accounts, ensuring timely renewals and providing expert advice on coverage options.
Licensed Health Insurance Agent
US Health Advisors
Orlando, FL
05.2017 - 11.2023
- Streamlined application processes, reducing turnaround times for policy approvals and claims.
- Proactively identified potential coverage gaps for clients, recommending additional products or services to enhance their overall insurance protection.
- Trained and mentored junior agents, fostering a collaborative team environment and knowledge sharing.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.
Sales Associate
AutoNation Toyota
Orlando, FL
07.2016 - 05.2017
- Ranked #1 within a three-member sales team, closing 32 vehicle sales and consistently exceeding performance goals.
- Responded to customer purchase inquiries via phone and email, providing detailed product information and scheduling in-person appointments to drive sales.
- Utilized dealership management systems (Windows XP–based) to maintain accurate customer records and track sales activity.
- Performed vehicle appraisals to determine market value and support trade-in and sales negotiations.
Education
Bachelor of Arts - Business Administration
Mitchell College
New London, CT05.2016
Skills
- Computer: Microsoft Word, Excel, PowerPoint
- Policy delivery
- Quote development
- Client needs assessment
- Premium payments
- Client relationship management
- Analytical thinking
- Professionalism
- Adaptability
- Written communication
- Customer relationship development
- Willing to learn
Certification
- CM - Certified Manager Certification
- 215-Life/Health
- Licensed 35 states
Beacon Award Winner
254,517 AV in 2nd 13 weeks Prestigious award granted to the best in the business signifying a light leading the way in HOPE.
Timeline
Brokerage Insurance Manager
Self-employed
11.2023 - Current
Licensed Health Insurance Agent
US Health Advisors
05.2017 - 11.2023
Sales Associate
AutoNation Toyota
07.2016 - 05.2017
Bachelor of Arts - Business Administration
Mitchell College