Franeisha Williams
Crenshaw,MS
Summary
Highly analytical and detail-oriented professional with years of experience in Accounting, Finance, Claims, Customer Service and Data Entry. Proven ability to improve company processes, enhance accuracy and ensure compliance with regulatory standards. Skilled in leveraging software and analytical tools to provide quality support and make sound business decisions. Seeking a challenging and stimulating position which offers plenty of scope for initiatives and career advancement.
Overview
7
7
years of professional experience
Work History
Senior Fraud Specialist
Total System Services
04.2023 - Current
- Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks
- Resolve queued transactions within the service level agreements to reduce potential revenue losses
- Conducted regular audits of fraud controls, ensuring compliance with regulatory standards and identifying areas for improvement
- Interact with banks and customers to validate information and to confirm or cancel authorizations
- Monitor customer and transactional records to identify unauthorized transactions and fraudulent accounts
- Conducted thorough investigations into reported fraudulent activities, ensuring timely resolution and maintaining confidentiality
- Led training sessions for new hires on fraud detection techniques, bolstering team effectiveness
Claims Processor
Conduent
06.2022 - 01.2023
- Examined and processed paper claims and/or electronic claims determining whether to return, pend, deny or pay claims within policies
- Settled claims with claimants in accordance with policy provisions and compared claim application and/or provided statement with policy file and other records to evaluate completeness and validity of claim
- Interacted with agents and claimants by mail or phone to correct claim form errors or omissions and to investigate questionable entries
- Maintained a 98% accuracy rate for 10+ months and developed internal auditing policies and procedures that reduced errors
- Analyzed claims to determine extent of the insurance liability, reviewed and negotiated settlements with claimants insurance policy provisions
Accounting Associate
Tower Loan
04.2019 - 05.2022
- Perform bank and account reconciliations, identifying and resolving discrepancies
- Maintain, update, prepare, and review financial records, summaries, and statements regularly
- Enter and process financial transactions in accounting software, banking portals, and spreadsheets
- Collaborate with internal departments to collect financial data
- Respond to branch operations inquiries regarding financial transactions
- Support daily closing procedures for operations
- Organize and maintain both physical and digital financial files for accuracy and accessibility
- Ensure adherence to accounting principles, regulations, and company policies
Education
High School Diploma -
North Panola High School
Sardis, MSAssociate of Applied Science - Elementary Education
Northwest Mississippi Community College
Senatobia, MSSkills
- Claims, Scheduling, Leadership & Analytical Skills, MS Office Proficiency, Heavy Computer Skills
- Relationship Building
- CRM Software
- Record-Keeping
- Eligibility Verification
- Strategic/Critical Thinking
- Data Analysis
- Customer Engagement
- Safety Compliance & Conformance
- Loss prevention
- Banking operations
Timeline
Senior Fraud Specialist
Total System Services
04.2023 - Current
Claims Processor
Conduent
06.2022 - 01.2023
Accounting Associate
Tower Loan
04.2019 - 05.2022
High School Diploma -
North Panola High School
Associate of Applied Science - Elementary Education
Northwest Mississippi Community College