Whitney Bromsey
Euless,TX
Summary
Dynamic and results-driven Fraud Analyst with 5 years of progressive experience in fraud prevention, risk management, and data analysis. Expert in developing strategic frameworks to detect, prevent, and mitigate fraud while ensuring regulatory compliance. Adept at leveraging advanced analytics, fraud detection tools, and cross-functional collaboration to safeguard organizational assets. Proven track record of optimizing fraud prevention strategies, reducing losses, and driving operational efficiency.
Overview
13
13
years of professional experience
Work History
Senior Fraud Specialist
JP Morgan Chase
Plano, Texas
02.2022 - 06.2025
- Designed and maintained KPIs to monitor and evaluate fraud management strategies.
- Conducted cross-functional training sessions to enhance awareness of fraud detection methods and compliance standards.
- Collaborated with internal audit teams to ensure alignment with regulatory requirements, leading to zero audit findings.
- Conducted detailed investigations into suspicious activities, ensuring compliance with regulatory standards.
- Collaborated with cross-functional teams to streamline reporting processes and improve response times.
- Developed and implemented fraud detection strategies, enhancing overall security protocols.
- Utilized advanced analytics tools to assess transaction data and detect transaction.
- Recommended enhancements to existing controls for improved effectiveness in detecting fraudulent transactions.
- Enhanced transaction monitoring systems for improved fraud detection and prevention.
- Investigated complex fraud cases, leading to successful identification and prosecution of offenders.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
Customer Service Representative
Alliance Rx Speciality Pharmacy
Irving, Texas
08.2018 - 02.2022
- Monitored and analyzed transaction data to identify potential fraudulent activities.
- Developed machine learning models for fraud prediction, resulting in a 25% improvement in early detection rates.
- Created detailed reports for senior management on fraud trends, patterns, and prevention outcomes.
- Worked with IT teams to enhance system security and fraud prevention protocols.
- Assisted in compliance audits, ensuring all processes adhered to AML and KYC regulations.
- Managed customer inquiries regarding prescriptions and medication usage, ensuring accurate information delivery.
- Assisted in processing prescription orders, maintaining compliance with pharmacy regulations and protocols.
- Resolved customer complaints promptly, improving overall satisfaction and fostering loyalty to the pharmacy services.
- Collaborated with pharmacists to verify medication details, contributing to a reduction in order errors.
- Demonstrated adaptability through cross-training in various roles within the pharmacy setting to better serve customers as needed.
- Ensured regulatory compliance by diligently adhering to pharmacy policies, procedures, and applicable laws during daily operations.
- Supported team members in achieving company goals by consistently meeting individual performance targets.
- Delivered exceptional service during high-volume periods, maintaining composure under pressure while managing multiple tasks simultaneously.
- Increased customer loyalty by providing empathetic support during challenging medical situations or treatment transitions.
Customer Service Representative
Teleperformance
Shreveport, Louisiana
05.2012 - 08.2018
- Conducted in-depth investigations into fraud cases, recovering over $500,000 in lost assets.
- Partnered with law enforcement and legal teams to prosecute fraud cases effectively.
- Streamlined investigative processes, reducing case resolution time by 20%.
- Maintained meticulous case documentation for regulatory and legal purposes.
- Resolved customer inquiries regarding healthcare services, ensuring accurate information delivery.
- Managed patient scheduling and appointment confirmations, enhancing operational efficiency.
- Trained new team members on customer service protocols and healthcare systems.
- Collaborated with cross-functional teams to improve patient experience and service processes.
- Addressed complex billing questions, providing clear explanations of insurance policies and payment options.
- Analyzed customer feedback to identify trends and recommend enhancements in service delivery.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Facilitated resolution of complex customer escalations through effective communication and problem-solving techniques.
- Collaborated with cross-functional teams to improve escalation processes and enhance customer satisfaction.
- Coordinated with other departments to gather necessary information and resources for the successful resolution of escalated cases.
- Improved customer satisfaction ratings by providing prompt, empathetic support to clients facing issues.
Education
High School Diploma
Ringgold High School
Ringgold, LA05.2006
Skills
- Fraud Detection Tool
- Data Analysis
- Compliance & Risk Management Systems
- Learned First Republic Bank system
- Help transition First Republic Bank to JP Morgan Chase
- Confidentiality compliance
- Insurance verification
- Answering customer questions
- Data entry proficiency
- Insurance billing
- Verifying orders
- Processing payments
- Records updating
- Resolving customer issues
- FDA and HIPAA compliance
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Excellent communication
- Computer skills
Core Competencies
- Fraud Risk Management & Mitigation
- Financial Fraud Detection Systems
- AML and Compliance Knowledge
- Data Analysis & Predictive Modeling
- Fraud Prevention Strategies
- Process Optimization & Automation
- Regulatory Reporting & Compliance
- Team Leadership & Collaboration
Timeline
Senior Fraud Specialist
JP Morgan Chase
02.2022 - 06.2025
Customer Service Representative
Alliance Rx Speciality Pharmacy
08.2018 - 02.2022
Customer Service Representative
Teleperformance
05.2012 - 08.2018
High School Diploma
Ringgold High School