Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Katlyn Ray

Marysville,OH

Summary

Financial Senior Fraud Specialist with a passion for mentoring and making a positive impact. With an impressive track record, not only received accolades such as the TPA Award multiple times and Excellence Q1 2023 award but has also successfully completed the prestigious Agent+ program. Dedicated to combating fraud, sharing knowledge, and empowering others to excel in the industry. Whether it's serving as a mentor or contributing to the celebration committee, bring expertise, enthusiasm, and a commitment to excellence to every endeavor.

Overview

5
5
years of professional experience

Work History

Senior Fraud Specialist

Discover Financial
05.2022 - Current
  • Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk.
  • Produced detailed reports of fraud investigations and presented findings to senior management.
  • Performed risk assessments to determine level of fraud risk and prioritize investigations.
  • Implemented procedures to detect and prevent fraud.
  • Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
  • Reviewed transactions and receipts to identify any suspicious activity.
  • Evaluated customer data to identify and prevent fraudulent activities.

Patient Care Specialist

Nationwide Children's Hospital, Urgent Care Dublin
02.2020 - 05.2022
  • Documented patient information and care activities in electronic health record.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.

Server

Dave & Buster's
09.2018 - 01.2021
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Education

Bachelors of Business - Business

Ohio University
Athens, OH
05.2028

Associate of Science - Nursing

Ohio University
Chillicothe
05.2019

Skills

  • Proficient in Atlas Production and Microsoft Office Suites
  • Detection Models performed via skiptrace (Innovis, Accurint, SOCURE, Threat Metrix, CST, and Emailage)
  • Effective Communication
  • Telephone and Email Etiquette
  • Fraud Prevention
  • Fraud Detection
  • Procedure Review
  • Transaction Review
  • Verbal and Written Communication

Accomplishments

2023 Quarter 1 Excellence Award:

  • Nominated by peers, awarded by department and section leadership for outstanding service.


Monthly Top Performer Award for August, September, and October 2022:

  • Only given to the top 8% of agents in any department within Discover. This indicates the agent leads in all required metrics and succeeded in no handling defects within the state time frame.


AGENT + JUNE 2023:

  • Awarded to 3 agents in unit. Very Competitive. Knowledge based leadership program.

Timeline

Senior Fraud Specialist

Discover Financial
05.2022 - Current

Patient Care Specialist

Nationwide Children's Hospital, Urgent Care Dublin
02.2020 - 05.2022

Server

Dave & Buster's
09.2018 - 01.2021

Bachelors of Business - Business

Ohio University

Associate of Science - Nursing

Ohio University

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Katlyn Ray