Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Guerin

Dayton,OH

Summary

Dedicated Agent with 10+ years experience in a call center environment including fraud dispute processing and customer resolution. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Eager to set and achieve new goals. Passionate in challenging myself and further developing my professional skills.

Overview

10
10
years of professional experience

Work History

Senior Fraud Specialist

Synchrony Financial
10.2024 - Current
  • Process new fraud disputes daily and update existing dispute information.
  • Use critical thinking to break down problems, evaluate solutions and make decisions.
  • Analyze fraud patterns using advanced analytics tools to identify suspicious activities.
  • Skilled at working independently and collaboratively in a team environment.
  • Learned and adapted quickly to new technology and software applications.
  • Excellent communication skills, both verbal and written.

Customer Service Representative

Victoria Secret
08.2015 - 03.2024
  • Handled incoming customer inquiries via phone, email, and chat platforms.
  • Utilized strong listening skills to understand customer concerns and empathize with their situation.
  • Resolved customer inquiries through effective communication and active listening.
  • Met individual and team KPIs set by management.
  • Assisted in training new staff on customer service protocols and system navigation.

Education

High School Diploma -

West Carrollton High School
Dayton, OH

Skills

  • Disputes processing
  • Effective communication
  • Fraud detection
  • Critical thinking and decision making
  • Attention to detail
  • Proficient in Microsoft Office programs

Timeline

Senior Fraud Specialist

Synchrony Financial
10.2024 - Current

Customer Service Representative

Victoria Secret
08.2015 - 03.2024

High School Diploma -

West Carrollton High School

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Jessica Guerin