Frani Garcia
Twin Falls,ID
Summary
Pride myself on Integrity and dedication to any task put in front of me. Exceptional Customer Service skills. Skilled in developing and implementing efficient processes, leading teams, and creating an inviting atmosphere. Demonstrates communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Food service professional adept at FOH and BOH operations. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
16
16
years of professional experience
Work History
Restaurant Manager
Penn Entertainment/ Cactus Petes
02.2022 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
- Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
Customer Service Representative
Babbel's Cleaners & Alterations
08.2021 - 04.2022
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Daily check in and out of clothing items for Customers. POS/Sales tracking system training/ Experience
- Weekly Delivery Routes
- Creating tickets/ Receipts for Customers/ Invoicing Accounts
- Organizing Clothing Items separating and putting together order
Bartender/Server
Texas Roadhouse
02.2021 - 07.2021
- Managed cash handling duties responsibly, ensuring accurate accounting at end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Kept bar presentable and well-stocked to meet customer needs.
Lead Server
Blue Lakes Country Club
09.2018 - 10.2020
- Oversee events/Ensure great customer service
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Oversaw daily operations of service team, scheduling, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Follow and Ensure all money bank/ cash handling transactions
- Work closely with the Chef and Back of house on daily food expectations
- Word directly with Event Coordinator on events for staffing purposes.
Assistant Restaurant Manager
Cactus Petes
08.2016 - 09.2018
Fine Dining Server
Cactus Petes
10.2015 - 08.2016
Beverage Server/Bartender
Cactus Petes
03.2014 - 01.2016
Bartender/Cocktail Server
Gold Dust West and Stockmens/Commercial Casino
06.2008 - 12.2013
Education
High School Diploma -
Wells High School
Wells, NV06.2004
Certificate - Restaurant And Food Services Management
Serv Safe Manager Certificate- Updated
National Serv Safe Certification10.2023
Skills
- Bartending/ Serving Experience
- Banquet/ Event Planning Experience
- Host/Hostess
- Leadership/ Operations Management
- Inventory Control
- Microsoft Programs
- Health and Food Safety Compliance/Regulations
- Attention to Detail/ Quality Assurance
- Reliable and Responsible
- Customer Service
- Collaboration and Teamwork
- Training, Mentoring, Coaching
- Delegating Assignments and Tasks
- Scheduling Staff
- Calm and Pleasant Demeanor
- Wine Knowledge
- Point of Sale (POS) system operation/ Cash Handling
Timeline
Restaurant Manager
Penn Entertainment/ Cactus Petes
02.2022 - Current
Customer Service Representative
Babbel's Cleaners & Alterations
08.2021 - 04.2022
Bartender/Server
Texas Roadhouse
02.2021 - 07.2021
Lead Server
Blue Lakes Country Club
09.2018 - 10.2020
Assistant Restaurant Manager
Cactus Petes
08.2016 - 09.2018
Fine Dining Server
Cactus Petes
10.2015 - 08.2016
Beverage Server/Bartender
Cactus Petes
03.2014 - 01.2016
Bartender/Cocktail Server
Gold Dust West and Stockmens/Commercial Casino
06.2008 - 12.2013
High School Diploma -
Wells High School
Certificate - Restaurant And Food Services Management
Serv Safe Manager Certificate- Updated
Similar Profiles
Charles ColwellCharles Colwell
Restaurant General Manager at Cactus petes casinoRestaurant General Manager at Cactus petes casino
Coral RoeCoral Roe
Property Manager at Cactus Petes Resort CasinoProperty Manager at Cactus Petes Resort Casino
Chris GomezChris Gomez
Banquet Captain at Cactus Petes Resort CasinoBanquet Captain at Cactus Petes Resort Casino