Summary
Overview
Work History
Education
Skills
Websites
Certification
Training
Languages
Timeline
Generic

Frank A. Carpio

Orlando,FL

Summary

IT Leader with over a decade of experience in IT management, cybersecurity, and infrastructure design. Skilled in cloud services (Microsoft Azure, Office 365), systems administration, and project management. Proven ability to deliver cost-effective technology solutions, strengthen cybersecurity posture, and lead cross-functional teams. Recognized for aligning IT strategy with business objectives to drive operational success.

Cybersecurity professional with proven track record of safeguarding critical information systems and reducing potential threats. Known for collaborative problem-solving and delivering results in dynamic settings. Reliable and adaptable, with specialized skills in threat detection, vulnerability assessment, and compliance.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Cyber Security Analyst

Charter Schools USA
01.2025 - Current
  • Managed and optimized enterprise security products including HubSpot, Cloudflare DNS, and Proofpoint CASB (with Zenguide) to safeguard cloud applications, DNS infrastructure, and email environments.
  • Administered and continuously monitored Fortinet firewalls, performing proactive threat detection, log analysis, and remediation to strengthen perimeter defenses.
  • Oversaw RingCentral administration, ensuring secure and reliable communication systems across multiple sites.
  • Implemented and maintained Lightspeed Relay for web content filtering and Cloud DNS services to enforce safe browsing and compliance policies for staff and students.
  • Partnered with cross-functional teams to design and deploy an in-house AI-driven cybersecurity monitoring platform, leveraging MongoDB as the backend database for intelligent data ingestion, correlation, and automated response.
  • Integrated AI solution with existing infrastructure to enhance incident detection, anomaly monitoring, and real-time alerting.
  • Conducted continuous firewall monitoring, intrusion detection, and incident response, reducing vulnerabilities and improving mean time to remediation (MTTR).
  • Developed and enforced cybersecurity strategies across school sites, monitoring threats and ensuring compliance with industry best practices.
  • Enhanced incident response procedures, reducing average remediation times and improving overall system resilience.incident detection, anomaly monitoring, and real-time alerting.
    - Conducted continuous firewall monitoring, intrusion detection, and incident response, reducing vulnerabilities and improving mean time to remediation (MTTR).
  • - Implement cybersecurity strategies, monitor threats, and ensure compliance with best practices across multiple school sites.
    - Enhance incident response procedures, reducing remediation times.

Information Technology Operations Manager

Charter Schools USA
12.2023 - 01.2025
  • Directed IT operations across 13 school sites in Broward and Miami-Dade counties, overseeing 9 team members and ensuring reliable support for staff, faculty, and students.
  • Managed and supported an environment averaging 4,000+ devices per school, with the majority being Apple devices, using Mosyle MDM for deployment, configuration, security enforcement, and lifecycle management.
  • Oversaw all aspects of IT operations, including infrastructure, classroom technology, network connectivity, user support, security, and device lifecycle.
  • Coordinated regional IT planning, resource allocation, and escalation management to maintain high service standards across all schools.
  • Established and enforced IT policies and procedures that ensured device compliance, uptime, and security across thousands of endpoints.
  • Partnered with school administrators and district leaders to align IT services with academic goals, ensuring technology effectively supported teaching and learning.
  • Mentored, trained, and evaluated team members, driving professional development and ensuring consistent delivery of IT support.
  • Supported Board meetings for All school counties in Florida.
  • Reduced operational risks by conducting periodic system audits and vulnerability assessments.
  • Streamlined IT operations by implementing effective process improvements and automation techniques.

Director of IT

Royal Palm Companies
02.2022 - 12.2023
  • - Developed and implemented IT strategy aligned with corporate goals.
  • - Managed IT budgets, vendor contracts, and infrastructure upgrades.
  • - Implemented cybersecurity and disaster recovery measures.

IT Manager

Royal Palm Companies
07.2022 - 11.2023
  • - Led IT operations including infrastructure, cybersecurity, and project management.
  • - Oversaw system administration and deployed network and security solutions.
  • - Provided technical leadership for all technology-related projects.
  • Implemented cloud solutions, streamlining operations and reducing operational costs.
  • Oversaw vendor relationships, ensuring service level agreements met organizational needs effectively.
  • Facilitated seamless transitions during system upgrades or migrations by coordinating between stakeholders and mitigating potential disruptions to business operations.
  • Spearheaded disaster recovery efforts during critical incidents, restoring systems functionality quickly to minimize downtime and maintain business continuity.

IT Specialist

Royal Palm Companies
03.2022 - 02.2023
  • - Supported cloud computing initiatives, contributing to infrastructure modernization.
  • - Assisted in system administration and daily IT operations.

IT Systems Administrator

Royal Palm Companies
08.2017 - 03.2022
  • - Maintained system availability of critical and non-essential business systems.
  • - Provided support to multiple technicians in the region.
  • - Deployed Microsoft Intune Education and Mosyle MDM solutions.
  • - Managed RingCentral for multiple South Florida sites.

Instructor

Door to the Arts
03.2015 - 03.2016
  • - Stimulated STEM interest in elementary school students.
  • - Taught robotics design, programming, and fabrication.

System Administrator Assistant

Melco LLC
01.2009 - 03.2016
  • - Assisted in troubleshooting medical equipment software.
  • - Repaired computers and printers.
  • - Maintained small business network infrastructure and security.

Education

Bachelor of Information Technology -

Arizona State University
Tempe, AZ
01.2026

Associates - Computer Science

Miami-Dade College
Miami, FL

Skills

  • Technical proficiency
  • - Programming & Development: Swift, Java, JavaScript, C, Python, WordPress, Web Development
  • Microsoft Intune and Mosyle Manager expertise
  • Cybersecurity protocol knowledge
  • - Tools & Platforms: Apache, Microsoft Office Suite, Data Analysis
  • Proofpoint CASB, Email protection, Cluster management , Zenguide training managment
  • Fortinet Firewall monitoring and support
  • Cloud flare management
  • Lightspeed Relay Content Filter

Websites

Certification

  • - CompTIA A+
  • - Cisco Network Associate (Sun Training Center)
  • - Cyber Security Training (Sun Training Center)
  • - NSE 1 & NSE 2 – Network Security Associate

Training

  • - Sun Training Centers – Cybersecurity Training, Cisco Certified Network Associate (2015–2016)
  • - Sun Training Centers – Cybersecurity (2020)

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Cyber Security Analyst

Charter Schools USA
01.2025 - Current

Information Technology Operations Manager

Charter Schools USA
12.2023 - 01.2025

IT Manager

Royal Palm Companies
07.2022 - 11.2023

IT Specialist

Royal Palm Companies
03.2022 - 02.2023

Director of IT

Royal Palm Companies
02.2022 - 12.2023

IT Systems Administrator

Royal Palm Companies
08.2017 - 03.2022

Instructor

Door to the Arts
03.2015 - 03.2016

System Administrator Assistant

Melco LLC
01.2009 - 03.2016

Associates - Computer Science

Miami-Dade College

Bachelor of Information Technology -

Arizona State University

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