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Results-driven Operations Manager / People Leader with 15+ years of experience in Insurance Operations and Service Delivery, managing large teams, client SLAs, revenue optimization, and operational excellence. Proven expertise in performance management, workforce planning, client relationship management, and continuous improvement. Strong analytical background with Data Science exposure, enabling data-driven decision-making. Adept at leading cross-functional teams to deliver consistent results in high-volume BPO environments

 Around 11 years of International IT recruiting experience in IT Industry-for Americas and Canada. Forward-thinking Recruitment Manager successful at developing effective strategies to fill vacancies with well-qualified candidates. Collaborative and hardworking leader with excellent communication and planning abilities. Bringing several years record of success in the field. 

Professional customer service specialist with track record of delivering high-quality results. Demonstrates strong communication skills, problem-solving abilities, and knack for building rapport with clients. Highly adaptable in fast-paced environments and excels in collaborative team settings. Proficient in conflict resolution, customer relationship management, and consistently meeting and exceeding service standards.

A goal oriented professional offering almost 9 years of work experience in Customer Service, Risk management and Finance & Accounts Sector. Also, to secure suitable position where I can utilize my skills and experience to make positive contributions towards my organization and further enhance my skill set.

A dedicated and strong leader with comprehensive management and Master data management experience. Demonstrated ability to establish Project or Team, Stabilize, Manage, and encouraging team members to achieve objectives of the company. Expert in the project implementation, handling critical situations and strong decision making.
Overall, 9 years of experience in Business Process Outsourcing, Customer master data 1 year in order to cash ,1.5 years in US Banking industry and 7 years in Insurance industry.

Frank Arcos

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Insurance Agent

Customer Service Specialist II

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High School Diploma -

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Team Lead

Insurance Agent

Customer Service Specialist II

High School Diploma -

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