Frank Ayala
Park,KS
Summary
Energetic, self-starter, eager to commence a new career path. Enjoys working collaboratively and independently; work exceeds expectations. Strong planner and problem solver who readily adapts to change. Able to manage multiple priorities and complete tasks within deadlines with outstanding quality.
Overview
21
21
years of professional experience
Work History
Delivery Driver
L&G Foods
04.2021 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Expedited deliveries to meet customer deadlines and requirements.
- Verified accuracy of all deliveries against order forms.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Managed customer inquiries and complaints in polite and professional manner.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Driver
Victory Driveway
01.2021 - 03.2021
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Delivery Driver
FedEx
07.2020 - 10.2020
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
Delivery Driver
Gt Midwest
11.2019 - 07.2020
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
Delivery Driver/Assembler
Bassett Furniture
12.2018 - 11.2019
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Location Service Specialist
Mid Kansas Co-op
04.2015 - 05.2018
- Evaluated systems according to predetermined checklist and noted issues.
- Inspected equipment to diagnose operational issues.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Completed routine tasks such as tire rotation and balancing, oil changes, and brake services.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Handled customer inquiries and suggestions courteously and professionally.
- Provided primary customer support to internal and external customers.
Warehouse Associate/ Driver
Midwest Single Source
06.2010 - 03.2015
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Checked packages and merchandise for damage and notified vendors.
- Performed inventory control, such as counting, and stocking merchandise.
- Handled daily customer service aspects and maintained positive relationships with external customers and freight partners.
- Operated box or straight trucks and cargo vans.
Customer Service Representative
Honeywell
04.2002 - 06.2010
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Education
Bachelor of Science - Management Science
National American University
Wichita, KS06.2027
Skills
- Time Management
- Freight Expertise
- Order Picking and Processing
- Vehicle Systems
- Bilingual
- Detail Oriented
- Quick Learner
- Business Development Understanding
- Account Management
Timeline
Delivery Driver
L&G Foods
04.2021 - Current
Driver
Victory Driveway
01.2021 - 03.2021
Delivery Driver
FedEx
07.2020 - 10.2020
Delivery Driver
Gt Midwest
11.2019 - 07.2020
Delivery Driver/Assembler
Bassett Furniture
12.2018 - 11.2019
Location Service Specialist
Mid Kansas Co-op
04.2015 - 05.2018
Warehouse Associate/ Driver
Midwest Single Source
06.2010 - 03.2015
Customer Service Representative
Honeywell
04.2002 - 06.2010
Bachelor of Science - Management Science
National American University
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