Frank John Besash Jr
Results-driven professional with extensive experience at Cozzini Brothers, excelling in customer satisfaction and effective communication. Proven track record in managing delivery operations and maintaining safety standards. Dependable and reliable, with a strong focus on enhancing workflow efficiency and fostering client dedicated to achieving operational excellence.
Experienced service representative prepared for this role with strong emphasis on teamwork and achieving results. Proven ability to manage routes efficiently, maintain customer satisfaction, and adapt to changing needs. Skilled in time management, problem-solving, and communication, ensuring reliable and consistent service delivery. Dependable, flexible, and focused on exceeding expectations.
Work History
Route Services Representative
1 Year 5 Months- Managed my daily route schedule, ensuring timely deliveries and customer satisfaction.
- Operated and maintained delivery equipment, adhering to safety protocols and standards.
- Kept sufficient inventory on hand to swap out any knives questioned on site to keep customer satisfaction at 100%
- Communicated with my AM and DSD of any missing programs at time of delivery. Communicated with my AM any major issues with customer concerns and any disruption in my day.
- Developed strong relationships with clients, enhancing customer loyalty through personalized service.
- Resolved customer inquiries and concerns promptly, maintaining high service quality standards. Most within 24 hrs.
Warehouse and Delivery Supervisor
3 Years 8 Months- Directed employee activities during shifts to support warehouse operations.
- Assisted with shipping and receiving processes to promote efficient distribution and maintain safety standards.
- Monitored shipping and handling tasks to enhance operational flow.
- Utilized warehouse management software for daily inventory reconciliation.
- Supported recruitment and training efforts for warehouse and driver personnel.
- Participated in coaching and skill development initiatives for warehouse and driver personnel.
Welder/ Fabricator Supervisor
2 Years 1 Month- Welded components in flat, horizontal, vertical, and overhead positions.
- Organized tools and equipment to maintain a clean working environment and promote safety.
- Utilized various welding techniques including MIG, TIG, stick, and flux core welding.
- Fabricated shop parts according to blueprints.
- Coordinated workflow and job scheduling to meet deadlines.
- Assisted in training and coaching new employees.
Warehouse Supervisor
2 Years 11 Months- Supervised daily warehouse operations, ensuring compliance with safety standards and protocols.
- Trained and mentored new staff on efficient inventory management processes and equipment usage.
- Implemented process improvements that enhanced workflow efficiency and reduced order fulfillment times.
- Coordinated shipment schedules and logistics to optimize delivery timelines and minimize delays.