Summary
Overview
Work History
Education
Skills
Car enthusiast
Timeline
SeniorSoftwareEngineer

Frank Carrillo

Los Angeles,CA

Summary

Hardworking Customer Service bringing 8 years of experience meeting customer needs via telecommuting roles. Skilled in listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.

Well-qualified Customer Service & Collection agent proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

Overview

9
9
years of professional experience

Work History

Amazon Fresh

Amazon
Northridge, CA
11.2020 - Current
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.

Customer Service Representative /Collections Agent

Loanmart
Van Nuys, CA
01.2018 - Current
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer calls with up to 5 calls in queue per minute.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Handled 120 outbound and inbound calls daily with goal of collecting owed debt.
  • Used skip tracing resources to locate debtors and updated information in company system.
  • Counseled debtors on payment options and arranged installment agreements.
  • Processed payments and contracts on accounts.
  • Resolved challenging situations with friendly but firm strategies.

Security

Jonathan Club
Santa Monica, CA
04.2018 - 11.2018
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Employed effective time management when dealing with coordination and accountability around personnel and security assets.
  • Warned offenders about rule infractions and violations and verbally evicted violators from premises.

Customer Service Representative /Collections Specialist

Curacao
Los Angeles, CA
09.2013 - 11.2017
  • Educated customers on promotions to enhance sales.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
  • Kept vendor files accurate and up-to-date to expedite payment processing.

Sales Representative

Nike
Los Angeles, CA
01.2016 - 02.2017
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Utilized various sales techniques to develop relationships with customers and drive sales.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Developed and implemented sales strategies to increase revenue.
  • Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.

Education

High School Diploma -

Santee Education Complex
Los Angeles, CA

Some College (No Degree) - AUTOMOTIVE ENGINEERING

Santa Monica College
Santa Monica, CA

Skills

Customer focused-serviceundefined

Car enthusiast

Car Fanatic

Timeline

Amazon Fresh

Amazon
11.2020 - Current

Security

Jonathan Club
04.2018 - 11.2018

Customer Service Representative /Collections Agent

Loanmart
01.2018 - Current

Sales Representative

Nike
01.2016 - 02.2017

Customer Service Representative /Collections Specialist

Curacao
09.2013 - 11.2017

Some College (No Degree) - AUTOMOTIVE ENGINEERING

Santa Monica College

High School Diploma -

Santee Education Complex

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Frank Carrillo