Frank Chiechi, MPH
Kew Garden Hills,NY
Summary
Dynamic Care Management Coordinator at Northwell Health with expertise in quality improvement and care planning. Proven ability to educate staff on care standards and enhance patient outcomes through effective discharge planning and health information technology. Skilled in building trust through active listening while spearheading projects that expand patient engagement and streamline processes.
Overview
7
7
years of professional experience
Work History
Care Management Coordinator
Northwell Health
05.2021 - Current
- Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
- Worked with providers to define quality metrics and outcome reporting process.
- Collected and aggregated data to identify problems or trends, such as turnaround time and issues with physician offices.
- Arranged transportation and documented details of discharge transition plans.
- Communicated with patients, ensuring that medical information was kept private.
- Spearheaded and implemented new projects to expand scope of engagement.
Peer Advocate
Northwell Health
06.2018 - 05.2021
- Conducted mental health groups on topics related to mental health wellness including, coping skills, job readiness skills, communication and recovery.
- Maintained computers, printers and technical resources to avoid disruption in operations.
- Attended classes and seminars to enhance knowledge of equipment and operating systems.
- Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
- Participated in clinical staffing meetings and coordinated with clinical staff to develop and implement individualized treatment plans.
Education
Graduate Certificate - Health Information Technology
Columbia University in The City of New York
Master of Public Health
Loma Linda University
Loma Linda, CA01-1995
Bachelor of Science - Health Science
California State University, Fresno
Fresno, CA05-1992
Skills
- Training and education
- Care planning
- Discharge planning
- Quality improvement
Accomplishments
Presented on a having a lived experience with mental health to various faith-based communities and to Northwell Hispanic and Latino BERG.
Core team member of the Hispanic and Latino BERG.
Head Deacon at local faith based community.
Languages
Spanish
Full Professional
Timeline
Care Management Coordinator
Northwell Health
05.2021 - Current
Peer Advocate
Northwell Health
06.2018 - 05.2021
Graduate Certificate - Health Information Technology
Columbia University in The City of New York
Master of Public Health
Loma Linda University
Bachelor of Science - Health Science
California State University, Fresno
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