Summary
Overview
Work History
Skills
Certification
Timeline
Generic

FRANK CISNEROS

Orange,CA

Summary

Service industry professional with strong commitment to high standards and delivering exceptional customer experiences. Proven ability to adapt to fast-paced environments while maintaining focus on quality and collaboration. Known for reliability, teamwork, and flexibility in meeting dynamic operational needs.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Specialty Waiter

Norwegian Cruise Line
06.2023 - Current
  • Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Supported needs of 20 - person wait staff who attended to specific needs of countless customers daily for specialty restaurant with social relevancy and intentionality.

Food and Beverage Manager

The Resort at Pelican Hill
06.2020 - 05.2022
  • Managed inventory effectively, reducing waste and optimizing stock levels.
  • Developed staff training programs to enhance service skills and increase overall efficiency.
  • Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.

Waiter

Disneyland
12.2015 - 12.2020
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Complied with all company policies regarding uniform standards, punctuality, and professionalism.
  • Communicated with kitchen staff to enable accurate food preparation.
  • Supported needs of 15 - person wait staff who attended to specific needs of countless customers daily for specialty restaurant with social relevancy and intentionality.

Skills

  • Strong multitasking
  • Cleanliness
  • Service prioritization
  • Menu presentation
  • Memory retention

Certification

  • Medical Training Certificate, Norwegian Cruise Line Holdings Ltd., 06/01/23, 06/01/28
  • (MMC) Merchant Marine Credentials, Norwegian Cruise Line Holdings Ltd., 06/01/23, 06/01/28
  • (TWIC) Transportation Worker Identification Credentials, Norwegian Cruise Line Holdings Ltd., 06/01/23, 06/01/28

Timeline

Specialty Waiter

Norwegian Cruise Line
06.2023 - Current

Food and Beverage Manager

The Resort at Pelican Hill
06.2020 - 05.2022

Waiter

Disneyland
12.2015 - 12.2020

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FRANK CISNEROS