Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Frank Concepcion

Spring Hill,FL

Summary

To obtain a challenging career with a promising company where I may utilize my abilities and strengths for more opportunity in my career.

Experienced with complex repair tasks and leading technical teams to success. Utilizes advanced diagnostic tools to address and resolve faults efficiently. Track record of enhancing repair processes and ensuring high-quality outcomes.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

16
16
years of professional experience

Work History

Lead Repair Technician

Experimac
10.2016 - Current
  • Lead Repair Technician
  • Key Holder Open/Close
  • Inventory Count
  • Device Repair Trainer
  • Owner: Julio
  • Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
  • Reviewed technical documentation to complete equipment maintenance and repair.

Service Manager/ Technician

SimplyMac
10.2012 - 07.2016
  • Service Manager/ Technician
  • Repairing / Troubleshooting Apple devices
  • Customer Service
  • Managers: Rick Flores
  • 727)286-9700
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.

Retail Sales

T-Mobile USA
10.2009 - 06.2013
  • Retail Sales
  • Cash Handling (Deposit)
  • Managers: A.J Amores
  • (240)481-1539
  • Created targeted action plans to increase T-Mobile brand awareness and stimulate retail sales.
  • Enhanced team performance through effective training and guidance on best practices in optical retail sales and customer service.

Education

HighSchool diploma - General Studies

Continental Academy H.S Miramar
Miramar, FL
01.2003

Boxing Certified Trainer - undefined

Absolute Boxing and Fitness
01.2014

Skills

  • Windows XP-Windows 11, MacOS Ventura (30 WPM)
  • Microsoft Office
  • Bilingual (Spanish)
  • Experience in Repairing Apple and Android Devices
  • Training and mentoring
  • Diagnostic skills
  • Troubleshooting skills
  • Teamwork and collaboration
  • Multitasking

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Lead Repair Technician

Experimac
10.2016 - Current

Service Manager/ Technician

SimplyMac
10.2012 - 07.2016

Retail Sales

T-Mobile USA
10.2009 - 06.2013

Boxing Certified Trainer - undefined

Absolute Boxing and Fitness

HighSchool diploma - General Studies

Continental Academy H.S Miramar