Summary
Overview
Work History
Education
Skills
References
Previous
Timeline
BusinessDevelopmentManager

Frank De Angelo

Bristol,IN

Summary

Project Specialist with 5+ years of experience excels in developing customer-centric solutions, strategic planning, and fostering cross-functional collaboration. Proven expertise in enhancing customer experience through innovative virtual design solutions and personalized project plans.

Overview

8
8
years of professional experience

Work History

Brand Strategy Consultant

Tuesday's Handcrafted Soaps
01.2019 - Current
  • Develop and implement creative strategies to enhance the brand's visibility in the competitive handmade soap market, focusing on unique selling points and differentiation factors that resonate with target customers
  • Researching market trends and consumer behavior to identify new opportunities for product expansion and brand growth, providing insights for strategic decision-making at Tuesday's Handcrafted Soaps
  • Oversee consumer feedback and reviews to optimize product development and marketing strategies, ensuring that Tuesday's Handcrafted Soaps' brand resonates with customer preferences and values in the handmade soap market.

Virtual Design & Sales, Customer Support & Project Specialist

Lowe's Corporate
03.2021 - 08.2023
  • Collaborate with cross-functional teams to develop strategies for optimizing our virtual design software
  • Coordinating with store managers on CEP training regulations for customer support platforms, ensuring seamless and efficient processes for Store and Service Provider inquiries
  • Identifying customer needs to proactively suggest new virtual design features and home services, positioning Lowe's as a leader in innovative customer solutions within the virtual design and sales market
  • Manage in-voice team meetings with all virtual employees to express any recommendations for improvement
  • Analyze data from virtual design software to identify pain points and areas for improvement, providing actionable recommendations to enhance the overall virtual design and sales customer experience teams.

Account Manager

Exclusive Event Experiences
10.2019 - 09.2021
  • Develop and maintain relationships with key vendors and suppliers to ensure exclusive and high-quality event experiences for clients such as Northwestern University, University of Notre Dame and Soldier Field for the Chicago Bears
  • Create event packages tailored to each client's specific needs and preferences, ensuring unique and exclusive experiences in Good Shuffle, Active Campaign, 3D Event Designer, and FareHarbor programs
  • Implement a proactive client retention strategy to ensure long-term relationships and repeat business, maximizing the lifetime value of each client for Exclusive Event Experiences
  • Develop personalized client appreciation events and suppliers, showcasing gratitude for their partnership and fostering strong, long-lasting relationships with Exclusive Event Experiences.

Key Account Coordinator

Burston Marketing Inc
01.2018 - 06.2019
  • Maintaining and improving customer relationships, and attracting and retaining clients. Manage day-to-day sales transactions and create fresh concepts to promote customer satisfaction.
  • Work under the direction of Account Manager to ensure effective and regular communication with clients and proper management of client accounts.
  • Perform administrative tasks associated with the account, such as providing reports on account activity and drafting letters. Helping managers organize promotional events for the business by assembling promotional material to be sent to new and existing clients.

Education

Life And Health Insurance

ExamFX Life And Health Insurance
Online Exam
10.2023

Associate of Arts Degree -

ITT-Technical Institute of Technology
Clovis, CA
12.2016

Certificate of Completion -

Center of Advanced Research And Technology
Clovis, CA
06.2012

Skills

  • Hospitality Background
  • Cross-functional Collaboration
  • Strategic Planning
  • Customer Needs Analysis
  • Process Improvement
  • Project Management
  • Client Relationships
  • High-quality Service

References

  • Paul Rippens, Vice President of Accounts, Vario, (702) 267-7010
  • Gabrielle Gupte, Enterprise Sales Development, (480) 226-2476

Previous

Elkhart Hotel- Bar Manager

Four Seasons Resort- Scottsdale, AZ, Server/Food Expo

Boulders Resort & Spa

Timeline

Virtual Design & Sales, Customer Support & Project Specialist

Lowe's Corporate
03.2021 - 08.2023

Account Manager

Exclusive Event Experiences
10.2019 - 09.2021

Brand Strategy Consultant

Tuesday's Handcrafted Soaps
01.2019 - Current

Key Account Coordinator

Burston Marketing Inc
01.2018 - 06.2019

Life And Health Insurance

ExamFX Life And Health Insurance

Associate of Arts Degree -

ITT-Technical Institute of Technology

Certificate of Completion -

Center of Advanced Research And Technology

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Frank De Angelo