Frank De Leon Ⅲ
Loganville
Summary
Professional trainer with strong background in developing and delivering effective training programs. Skilled in instructional design, curriculum development, and performance assessment. Strong focus on team collaboration, adaptability, and achieving results. Known for reliability, flexibility, and fostering positive learning environment; seeking to expand my skill sets into retail and bring customer satisfaction and staff compatibility as a King Soopers’ Front End/Assistant Department Leader.
Overview
1
1
year of professional experience
Work History
Shift Manager
Zaxby's Franchising
Loganville, GA
10.2025 - Current
- Showing outstanding initiative and procedural practice, I was promoted as a Shift Manager to help run the restaurant, helping new CZTs with on-hand training and running shift crews.
- Oversaw the safety of food preparation and proper sanitation of the restaurant, scoring a 90 on Food Safety and RER; 96% on Customer Satisfaction and SMG.
- Oversaw Customer Satisfaction through the promotion of surveys, quality production, and excellent customer service.
- 85% increase in SOS.
- Worked directly with the General Manager to promote sales, seeing a decrease in ZCases and an overall growth in sales at the end of the 2025 period.
Team Member
Zaxby’s
Loganville, GA
04.2025 - Current
- Served as a Cashier and Cook, being cross-trained after proving capable of maintaining a rush-ready, calm-under-pressure stance towards all environments and times.
- Tasked with training new hires and retraining current employees to current restaurant standards.
- Kept the restaurant at/above par with SteriTech Inspection standards, training Team Members to maintain a safe, enjoyable environment.
- Worked to help Shift Managers delegate and efficiently run crews through learning the responsibilities of Shift Managers and redirecting Team Members to do proper procedures.
Trainer/CZT
Zaxby's Franchising
Loganville, GA
08.2025 - 10.2025
- Showing outstanding growth as a team member, I was promoted to Trainer to help create a lasting, efficient team from new hires. Trained over four long-term hires while running the front and back-of-house operations. Increased inspection scores from 85% to 90% in RER/Food Safety.
Education
High School Diploma -
Archer High School
Loganville, Georgia05-2020
Skills
- Leadership: Expert in Staff Leadership and Management; Empathetic and Adaptable
- Customer Service: Expert in Customer Interaction and Assistance; Sanitation and Safety
- Math: Expert in Basic and Advanced Mathematics, Statistics, and Reasoning
- English and Literacy: Expert in Categorization, Rationalization, and Organization; proficient in POS Systems and Digital Communications
- Creativity: Expert in Problem-Solving and Forecasting; Strategic Planning and Communication
- Team-Building: Expert at Training Procedures, Task Delegation, Sanitation, and Team Management
- Planning and coordination
- Public speaking
- Interpersonal communication
- Creative problem solving
Linguistics
English; proficient in Public Speaking, Writing, and Reading.
Spanish; Intermediate in Speaking and Comprehension; Expert in Spanish Reading.
Awards
John Philips Sousa Award: Recognizing superior leadership and craftsmanship within the organization., Academic Honors: Recognized for stellar performance in academic and honorary environments; selected for multiple state competitions for academic performance and craftsmanship., Advanced Placement Honors: Recognized for stellar performance in rigorous environments and overcoming challenges with creative and strategic thinking.
Section name
(Relocating to Longmont, Colorado)
Timeline
Shift Manager
Zaxby's Franchising
10.2025 - Current
Trainer/CZT
Zaxby's Franchising
08.2025 - 10.2025
Team Member
Zaxby’s
04.2025 - Current
High School Diploma -
Archer High School