Frank Divelbiss
Operations Manager
Dallas,TX
Summary
Field Operations Manager proficient in leading, developing, and training while maximizing quality assurance, safety, and team building. Exceptional skills in resolving conflicts, facilitating communication and managing projects.
Looking to bring numerous years of field experience to a long-term position with career advancement potential.
Overview
19
19
years of professional experience
Work History
Field Operations Manager
Hotwire Communications
Venice, FL
05.2021 - Current
- Conducted pre- and post- property visits, as well as frequent project assessment to maximize quality.
- Managed company and contract employees for efficient and accurate installations.
- Developed manpower schedules and assignments to maintain project schedules.
- Surveyed site locations to determine best plans and assess potential problems.
- Supervised field installation staff and handled escalated issues to maintain progress.
- Delivered positive reinforcement and constructive criticism for employee work efforts.
- Inspected completed work to assess quality and identify skill gaps.
- Established and enforced clear safety policies to protect workers from injury.
Field Operations Supervisor
Hewcor-Shaw Cablesystems
Calgary, AB
01.2019 - 05.2021
- Directed and managed last mile of field work.
- Scheduled inspections of worksites to gauge technician skill and performance in field.
- Created and implemented quality assurance program covering in field craftsmanship.
- Prepared and planned worksites to help jobs run smoothly.
- Delegated duties to employees based on skillset.
- Reported project progress, site problems and labor status to management.
- Trained and monitored employees to teach daily tasks and improve performance.
- Implemented onsite safety protocols and procedures and properly trained team members on prevention measures.
Broadband Technician
CenturyLink
Seattle, WA
11.2015 - 01.2019
CablesystemsDivelbissHewcor
- Provided installation, service and maintenance for broadband internet, IPTV, and digital telephone service.
- Experience using a HST3000 and a Exfo light meter.
- Trained and developed new broadband technicians according to company policy.
- Installed and repaired distribution racks and cables.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Configured IP-enabled telecommunications equipment using data network communications protocols.
Field Specialist
Shaw Cablesystems
Calgary, AB
02.2010 - 11.2015
- Developed and overseen the Q/C department of the Calgary region.
- Working closely with other management to provide training and goals to all field technicians and setting standards and practices that are used in the field
- Other roles include customer care, test quality of workmanship, problem-solving, commercial service, repair, retention, sales, information, and customer engagement to ensure the best quality and practices for our residential and business customers in the greater Calgary area.
- Observed field safety protocols to prevent injuries and accidents.
- Communicated with vendors, upper management and peers.
- Mentored and trained new employees on processes, flow and safety procedures.
- Trained customers on equipment after installation.
- Explained and recommended service options to customers and detailed costs.
Senior Installation/Service Technician
Pioneer/Comcast
Tacoma, WA
01.2006 - 01.2010
- Installation and Repair: Cable, Internet, and Phone services
- Construction orders for splicing and cut-overs/Mainline 500/650/750 and replacement of taps and face-plates, fault locates and repair with a TDR, Sniffer and Line toner.
- Performed job tasks while complying with company's safety procedures and guidelines.
- Provided key information to customers, educating on equipment, products and services.
- Documented service call issues into job report for submission to supervisor.
- Secured client retention by driving product benefits and features around clients' needs.
- Drove revenue by promoting products and services for sales conversions.
- Worked with team members to install and maintain equipment.
Education
CFOS-D Fiber System Design -
Nine-Micron School of Fiber-optics And Design
Calgary, AB12.2020
Fiber in Field Certification. -
CenturyTel College
Seattle, WA01.2018
Certificate of Completion in relative theory of communications CATV and Internet -
Shaw University
Calgary, AB01.2014
Certificate of Completion in NCTI Relative Theory in Communications AndDigital Telephone -
Cloverpark Community College
Lakewood, WA01.2009
High School Diploma -
Lincoln High School
Tacoma, WA06.2004
Skills
- Outside Contractor Oversight
- Employee Motivation
- Adaptability and Flexibility
- Quality Assurance
- Dependable and Consistent
- Customer Service
- Management Experience
- Employee Engagement
- Project Management
- Multi-Unit Operations Management
Additional Information
- Authorized to work in the US or Canada for any employer without sponsorship.
Timeline
Field Operations Manager
Hotwire Communications
05.2021 - Current
Field Operations Supervisor
Hewcor-Shaw Cablesystems
01.2019 - 05.2021
Broadband Technician
CenturyLink
11.2015 - 01.2019
Field Specialist
Shaw Cablesystems
02.2010 - 11.2015
Senior Installation/Service Technician
Pioneer/Comcast
01.2006 - 01.2010
CFOS-D Fiber System Design -
Nine-Micron School of Fiber-optics And Design
Fiber in Field Certification. -
CenturyTel College
Certificate of Completion in relative theory of communications CATV and Internet -
Shaw University
Certificate of Completion in NCTI Relative Theory in Communications AndDigital Telephone -
Cloverpark Community College
High School Diploma -
Lincoln High School
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