Frank Duncan
Barrie,ON
Summary
Results-driven operations manager with a strong focus on client satisfaction, staff training, and effective communication. Proven ability to enhance customer experiences and foster team collaboration.
Detail-oriented Owner with proven success building relationships and maintaining partnerships.
Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
54
54
years of professional experience
Work History
Owner/Operator
Franks Painting and Handyman
Barrie, Ontario
08.1990 - Current
- Managed daily operations to ensure timely project completion and client satisfaction.
- Developed client relationships through effective communication and reliable service delivery.
- Trained new employees on operational procedures, tools, and customer service standards.
- Analyzed customer feedback to refine service offerings and improve overall client experience.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Consulted with customers to assess needs and propose optimal solutions.
- Maintained a clean and organized work environment during and at the end of each work day.
Owner/Chief Instructor
Barrie Jiu Jiusu
Barrie, Ontario
05.1990 - Current
- Developed and implemented training programs for students to enhance martial arts techniques.
- Managed daily operations, ensuring high-quality instruction and student safety.
- Created strategic partnerships with local schools to promote martial arts education.
- Oversaw financial management, including budgeting and expense tracking for sustainability.
- Mentored instructors in teaching methodologies and class management skills.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Engineering Manager
Commercial Switchgear
Concord, Ontario
08.1985 - 05.1990
- Led cross-functional teams to enhance project delivery timelines and quality standards.
- Analyzed performance metrics to identify areas for improvement in engineering operations.
- Directed R&D initiatives, translating customer requirements into actionable engineering solutions.
- Facilitated continuous improvement workshops, driving innovation across engineering projects.
Engineering Manager
Tracon Engineering
Waterloo, Ontario
09.1981 - 08.1985
- Introduced ACAD to drafting department and instructed drafting staff on how to use it in order to improve time and efficiency.
- Managed vendor relationships, negotiating contracts to support strategic procurement efforts.
- Developed and implemented engineering processes to optimize resource allocation and reduce costs.
- Mentored junior engineers, fostering skills development and knowledge transfer within the team.
- Collaborated with stakeholders to define project scopes, ensuring alignment with business objectives.
AutoCAD Drafter
Hammond Manufacturing
Kitchener Waterloo, Ontario
01.1978 - 09.1981
- Created accurate technical drawings for the engineering team, clients and for the manufacturing process.
- Supported project managers in generating accurate estimates for materials, labor, and equipment needs based on drafted plans.
- Effectively communicated with engineers throughout the design process, ensuring their vision was accurately represented in final drafts.
- Collaborated with architects and engineers to develop accurate and detailed construction documents for various projects.
Special Assemblier
Hammond Manurfacturing
Kitchener, Ontario
06.1974 - 01.1978
- Assembled components according to detailed specifications and quality standards.
- Inspected finished products for defects, ensuring adherence to safety protocols.
- Operated hand tools and machinery to assemble parts efficiently.
- Collaborated with team members to optimize assembly line processes.
- Maintained organized workspace, enhancing operational efficiency and safety compliance.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
Apprentice Electrician
Harlock and Schultz Electric
Guelph Ontario
09.1972 - 06.1974
- Conducted routine maintenance and troubleshooting on electrical equipment to ensure optimal performance.
- Collaborated with senior electricians on complex wiring projects, enhancing skills and knowledge base.
- Monitored inventory levels of tools and materials, ensuring readiness for upcoming projects.
- Organized materials and tools in to maintain clean and neat work areas.
- Followed all safety procedures and guidelines to promote safety while working on electrical systems.
- Repaired or replaced wiring, equipment and fixtures using hand tools and power tools.
Education
High School Diploma -
Howard S Billings
Chateauguay, Quebec06-1972
Skills
- Documentation and reporting
- Operations management
- Hiring
- Staff training and development
Accomplishments
- Achieved positive results by introducing ACAD for drafting tasks.
Timeline
Owner/Operator
Franks Painting and Handyman
08.1990 - Current
Owner/Chief Instructor
Barrie Jiu Jiusu
05.1990 - Current
Engineering Manager
Commercial Switchgear
08.1985 - 05.1990
Engineering Manager
Tracon Engineering
09.1981 - 08.1985
AutoCAD Drafter
Hammond Manufacturing
01.1978 - 09.1981
Special Assemblier
Hammond Manurfacturing
06.1974 - 01.1978
Apprentice Electrician
Harlock and Schultz Electric
09.1972 - 06.1974
High School Diploma -
Howard S Billings