Elaina Miller

A small business ran by myself with the help of my friend as an employee.

• Payroll
• Some Bookkeeping Work
• Inventory Tracking
• Phone Communication
• Filing
• Paperwork
• Booking Request
• Customer Support/Service
• Event Centers

• Collaborated with healthcare team to develop individualized care plans based on resident needs.
• Conducted routine audits of medication inventory, maintaining accurate records and minimizing discrepancies.
• Facilitated communication between residents and healthcare providers regarding medication-related concerns.
• Mentored junior staff in best practices for medication management and patient interaction skills.
• Monitored medication storage area to maintain medication security and control.
• Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
• Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
• Balanced the needs of multiple patients simultaneously while maintaining accuracy in medication preparation and distribution, contributing to overall patient satisfaction.
• Reviewed patient progress to document effects of any prescribed medication.
• Reordered medication to maintain adequate supply.
• Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
• Reduced medication errors by implementing a double-check system before administering medications to patients.
• Counted and recorded medication inventory routinely to maintain medication security and control.
• Reviewed medication orders for accuracy and completeness before administering medication.
• Monitored patient responses to medication to report adverse reactions quickly.
• Supported patients'' adherence to treatment plans by providing clear instructions, answering questions, and addressing concerns.
• Administered psychotropic medications and anxiety education to patients to provide mental health care.
• Assisted in training new Medication Technicians on best practices and company policies, fostering a culture of continuous learning.
• Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Ensured proper disposal of expired or unused medications according to state regulations and facility procedures, maintaining a safe work environment.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.

• Managed patient scheduling and appointment confirmations to streamline office workflow.
• Coordinated patient intake processes, ensuring accurate documentation and insurance verification.
• Assisted patients with inquiries, providing information on services and resolving concerns efficiently.
• Collaborated with medical staff to enhance communication and improve patient experience.
• Utilized electronic health record systems for data management and retrieval of patient information.
• Trained new staff on best practices for patient coordination and customer service excellence.
• Managed high call volume effectively, prioritizing urgent matters while maintaining courteousness towards all callers.
• Facilitated communication among patients, medical staff, and insurance companies, resolving issues promptly and professionally.
• Contributed to the establishment of an online booking platform, allowing patients to conveniently schedule appointments from their devices.
• Gathered comprehensive medical histories from patients during intake processes, enhancing provider understanding of each individual''s needs.
• Ensured accuracy in data entry by meticulously reviewing daily intake forms and updating patient profiles accordingly.
• Provided support in the billing department, verifying insurance coverage and processing claims accurately and promptly.

• Operated multi-line phone systems to receive emergency calls efficiently.
• Assessed caller needs and prioritized dispatch of emergency services.
• Coordinated with law enforcement and medical personnel for rapid response.
• Maintained accurate logs of incidents and responses for record-keeping.
• Utilized CAD software to track and manage active calls and units.
• Provided clear instructions to callers, ensuring safety until help arrived.
• Trained new dispatchers on protocols, communication techniques, and systems usage.
• Identified process improvements to enhance call handling efficiency and response time.
• Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
• Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
• Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
• Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
• Mitigated potential risks during crisis situations by calmly gathering pertinent information from callers and relaying it accurately to responding units.
• Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
• Developed strong relationships with first responder teams through regular communication and mutual respect during emergency situations.
• Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
• Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
• Increased dispatcher efficiency with thorough knowledge of jurisdictional geography, ensuring optimal routing for first responders.
• Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.

• Administered prescribed medications to residents, ensuring adherence to safety protocols.
• Monitored and documented patient health status, reporting changes to nursing staff promptly.
• Assisted in training new medication technicians on proper administration techniques and documentation practices.
• Implemented organizational improvements for medication storage, enhancing accessibility and compliance.
• Communication with Doctors offices
• Appointment Creation
• File Work
• Word Excel
• Email Communication
• Phone Communication
• Narcotics Administration
• Managing Calenders
• Maintaining and updating Patient Files
• Organization of files