Frank Fontana
ELK GROVE,CA
Summary
Even though I have been a shift lead for a short time I have developed leadership skills and also customer service skills that I know will make me a great choice for this Job. I really enjoy working with a large group of people and I would like to gain some retail experience. My number 1 priority is customer service and hospitality. Experience in POS systems, handling money. I work best under pressure and I love teamwork.
Overview
1
1
year of professional experience
Work History
Shift Lead
Nekter Juice Bar Inc.
03.2023 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Helped store management meet standards of service and quality in daily operations.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Enforced company policies and regulations with employees.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Completed cash and credit card transactions accurately using POS software.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
GED -
California State University - Sacramento
Sacramento, CA05.2027
High School Diploma -
Cosumnes Oaks High School
Elk Grove, CA03.2023
Skills
- Good Customer Service
- Able to work Under stress
- Great people skills
- Love to work in a team
- Experience in Food Safety
- Very resourceful
- Critical Thinking skills
Timeline
Shift Lead
Nekter Juice Bar Inc.
03.2023 - Current
GED -
California State University - Sacramento
High School Diploma -
Cosumnes Oaks High School
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