Summary
Overview
Work History
Education
Skills
Timeline
Generic

Frank Gentsch

Clovis,CA

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability, adaptability, and a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Bringing a dynamic approach to new tasks, committed to making meaningful contributions and advancing organizational goals. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Focus on optimizing processes and supporting team objectives. Experienced leader excelling in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

23
23
years of professional experience

Work History

Lead Security Officer

Saint Agnes Medical Center
Fresno, California
12.2022 - Current
  • Managed daily operations of 13+ Security Officers, ensuring consistent staff coverage throughout the facility.
  • Supported team members with ongoing compliance training, leading to improved policy adherence.
  • Supervised security team to ensure safety protocols and adherence to hospital policies.
  • Conducted regular security assessments to identify vulnerabilities and implement corrective measures.
  • Provided mentorship and training for junior security officers, fostering professional development within the team.
  • Conducted thorough investigations into security breaches, identifying root causes and implementing corrective actions to prevent recurrence.
  • Led Coordinated emergency response drills involving multiple departments; ensured all staff had a clear understanding of roles during crisis situations.

Security Officer

Saint Agnes Medical Center
Fresno, California
10.2019 - 12.2022
  • Maintained a secure and welcoming environment for over 1,000 daily staff, patients, and visitors by performing routine patrols, responding promptly to security incidents, and reinforcing hospital safety procedures.
  • Performed thorough investigations and compiled detailed reports for up to 20 incidents monthly.
  • Recovered misplaced assets with a 95% success rate, ensuring procedural compliance.
  • Monitored facility access, ensuring compliance with security protocols and visitor regulations.
  • Conducted regular patrols to identify potential safety hazards and mitigate risks effectively.
  • Trained new security personnel on procedures, enhancing team performance and operational readiness.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Conducted patrols across premises using company vehicle and on foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Security Guard

Vigilant Private Security, Inc.
Fresno, California
10.2019 - 08.2020
  • Verified credentials and enforced safety protocols to prevent unauthorized entry to secure areas for over 100 daily visitors and employees.
  • Reported security incidents to maintain compliance with hospital safety standards.
  • Ensured safety through effective coordination with law enforcement and fire services in emergencies.
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.

Security Officer

Community Regional Medical Center
Fresno, California
04.2015 - 10.2019
  • Enforced safety protocols across a 685-bed medical facility, ensuring the safety of over 1,000 daily staff, patients, and visitors through routine patrols, surveillance, and prompt emergency response.
  • Conducted thorough documentation and investigation of 20+ monthly incidents, including safety violations, criminal behavior, and suspicious activity, supporting administrative reporting and continuous security improvements.
  • Secured, cataloged, and maintained strict chain of custody for confiscated property such as narcotics, weapons, and contraband, adhering to hospital policies and regulatory compliance to preserve legal integrity.

Security Guard

Ameriguard Security Services Inc.
Fresno, California
01.2015 - 04.2015
  • Monitored and controlled facility access points for up to 200 daily staff, patient, and visitor entries, enforcing ID verification procedures and maintaining detailed access logs to prevent unauthorized entry and ensure site security.
  • Responded to and resolved over 10 weekly service calls, including alarms, disturbances, and safety-related incidents, coordinating with law enforcement or emergency services when required to maintain a secure environment.
  • Reported theft, damage, and suspicious activity in detailed shift logs to aid incident resolution.

Temp Worker

Select Staffing
Fresno, California
09.2014 - 01.2015
  • Managed and updated inventory records while monitoring incoming and outgoing goods, contributing to a 15% improvement in warehouse organization, stock accuracy, and order fulfillment efficiency.
  • Conducted regular inspections and routine maintenance of equipment and storage areas in line with OSHA regulations, helping reduce safety violations by 20% and promoting a safer work environment.
  • Verified, documented, and processed over 50 daily shipping and receiving transactions, ensuring 98% accuracy in product identification, customer data, and delivery documentation.

Office Technician

State of California
Coalinga, California
11.2012 - 02.2014
  • Prepared and organized over 100 official documents weekly for the on-duty Watch Commander, ensuring precision, formatting consistency, and secure archiving to meet departmental compliance and reporting standards.
  • Operated multi-line phone systems and coordinated the prompt distribution of incident reports, historical data, and daily operational forecasts, leading to a 25% improvement in internal response times.
  • Scheduled appointments, managed daily phone and mail correspondence, and upheld a well-organized front office environment, contributing to smoother workflow and improved administrative efficiency.

Parole Service Associate

State of California
Coalinga, California
05.2010 - 10.2012
  • Supported rehabilitation goals by connecting over 50 parolees monthly with community resources, including housing assistance, job training, and counseling programs, contributing to a measurable reduction in recidivism.
  • Evaluated parolee risk levels through structured interviews and file analysis, helping to determine appropriate supervision classifications and ensuring compliance with departmental protocols.
  • Maintained and updated detailed case records and statistical reports with 98% accuracy, streamlining internal audits and supporting compliance with state documentation standards.

Correctional Officer

State of California
Coalinga, California
09.2006 - 05.2010
  • Resolved inmate conflicts and workplace disputes by applying de-escalation techniques and correctional protocols, contributing to a 40% reduction in reported altercations over a two-year period.
  • Conducted 150+ fire, safety, and sanitation inspections to ensure compliance with institutional and state regulations.
  • Documented and reported inmate behavior, disturbances, and incidents in both oral and written formats, supporting supervisory decisions and improving interdepartmental communication accuracy by 25%.

General Laborer

Guardian Industries
Kingsburg, California
11.2003 - 09.2006
  • Operated machinery and equipment following established procedures.
  • Managed material handling processes with precision and efficiency.
  • Conducted quality control inspections on products.
  • Ensured cleanliness and organization of work area while adhering to safety protocols.
  • Contributed to general repair and maintenance efforts.
  • Executed tasks based on spoken and documented directions.

Temp Worker

Select Staffing
Selma, California
06.2002 - 10.2003
  • Utilized industrial machines to enhance operational efficiency.
  • Introduced improvements that elevated cross-team productivity.
  • Ensured timely supply replenishment by monitoring inventory levels.
  • Worked with team to achieve daily production targets consistently.
  • Conducted quality inspections to maintain product standards and reduce defects.
  • Enhanced workplace morale through consistent professionalism in temporary roles.
  • Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
  • Adapted swiftly to various roles and industries.
  • Balanced boxes on pallets to prevent shifting and damage.
  • Achieved objectives established by management teams across multiple organizations within time-sensitive settings.
  • Utilized strong problem-solving skills to overcome obstacles and improve task efficiency.

Education

High School Diploma -

Kings Canyon Adult School
Reedley, CA
02.2002

Skills

  • Security Operations
  • Emergency Response
  • Surveillance Monitoring
  • Conflict Resolution
  • Workplace Safety Compliance
  • Team Supervision
  • Staff Training & Mentorship
  • Crisis Management
  • Interdepartmental Communication
  • Document Management
  • Inventory Control
  • Data Entry & Reporting
  • Case File Maintenance
  • Customer Service
  • Problem Solving
  • De-escalation Techniques
  • Work ethic
  • Reliability
  • Teamwork and collaboration
  • Multitasking
  • Adaptability and flexibility
  • Task prioritization
  • Willingness to learn

Timeline

Lead Security Officer

Saint Agnes Medical Center
12.2022 - Current

Security Officer

Saint Agnes Medical Center
10.2019 - 12.2022

Security Guard

Vigilant Private Security, Inc.
10.2019 - 08.2020

Security Officer

Community Regional Medical Center
04.2015 - 10.2019

Security Guard

Ameriguard Security Services Inc.
01.2015 - 04.2015

Temp Worker

Select Staffing
09.2014 - 01.2015

Office Technician

State of California
11.2012 - 02.2014

Parole Service Associate

State of California
05.2010 - 10.2012

Correctional Officer

State of California
09.2006 - 05.2010

General Laborer

Guardian Industries
11.2003 - 09.2006

Temp Worker

Select Staffing
06.2002 - 10.2003

High School Diploma -

Kings Canyon Adult School

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