Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Franklin Hopkins Jr.

Summary

Accomplished Security Operations Manager with a proven track record at Homes for the Homeless, enhancing safety protocols and leading teams to exceed client expectations. Expert in CCTV monitoring and adept at conflict resolution, I have significantly improved security measures and emergency response times. My leadership has resulted in a 30% reduction in incident reports.

Experienced with overseeing security operations and team leadership. Utilizes comprehensive knowledge of security protocols to maintain safe environment. Track record of effective crisis management and conflict resolution.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Lead Security Officer

CityWide Protective Services
06.2024 - Current
  • Ensure the security of the premises and perform access control
  • Perform regular and frequent foot patrol of the entire facility
  • Enforce facility, Clients, and Department of Homeless Services policies
  • Promptly advise appropriate supervisors of problems or concerns

Lead Guard

West Tech Security
05.2023 - 05.2024
  • Interact with and monitor clients behavior and maintain good rapport by providing excellent customer service
  • Encourage clients to comply with facility policy and procedures
  • Control access at the main entrance by screening all clients, and visitors, utilizing a magnascanner / x-ray machine to detect and prevent weapons from entering the site
  • Perform Crisis Intervention to de-escalate potential crisis situations and document all such situations and interventions

Security Operations Manager

Homes for the Homeless
12.2022 - 05.2023
  • Manage and supervise assigned shift staff
  • Ensures compliance with security and FDNY protocols, reports, and regulations
  • Train staff on protocols and procedures, as well as proper use of equipment
  • Conduct workshops for staff
  • Train staff on incident report writing
  • Keep all critical files up to date
  • Maintain strong administrative skills
  • Respond to emergency situations

Security Officer Men's Shelter (DHS)

Lead Security
08.2022 - 11.2022
  • Act as liaison with clients and management; review post orders, daily log reports
  • Maintain direct relationships with clients to ensure policies and procedures are followed
  • Train, supervise, motivate subordinates to succeed beyond the level of the client's expectations

Security Sergeant

Bronx Care Center Hospital
06.2022 - 08.2022
  • Dispatched officers to emergencies
  • Acted as a liaison to NYPD, FDNY, EMS
  • Documented incidents and reports
  • Scheduled post locations and breaks
  • Monitor CCTV command station

Front Desk Agent

LaQuinta Hotel
05.2022 - 06.2022
  • Check in / Check out hotel guests
  • Process payments
  • Generated Nightly Closing Ledgers

Site Supervisor Men's Shelter (DHS)

Allied Universal Services
09.2018 - 08.2020
  • Act as liaison with clients and management; review post orders, daily log reports
  • Maintain direct relationships with clients to ensure policies and procedures are followed
  • Train, supervise, motivate subordinates to succeed beyond the level of the client's expectations

Site Supervisor Family Shelter (DHS)

Priority 1 Security
09.2017 - 09.2018
  • Act as liaison with clients and management; review post orders, daily log reports
  • Maintain direct relationships with clients to ensure policies and procedures are followed
  • Train, supervise, motivate subordinates to succeed beyond the level of the client's expectations

Field Supervisor

Esteemed Patrol, Inc
06.2012 - 09.2017
  • Training of all officers at specified site locations
  • Created schedules for site locations
  • Evaluated Employee job performance

Education

Some College Course Completed -

City College CUNY
NYC, NY

High School Diploma -

John Adams High School
Queens, NY

Skills

  • CCTV monitoring
  • Fire safety
  • Physical security
  • Surveillance techniques
  • Access control
  • Security operations experience
  • First aid certified
  • Conflict resolution
  • De-escalation techniques
  • Emergency response
  • Security operations
  • Bagging inspection
  • Multitasking Abilities

Certification

  • New York State Division of Licensing (Security Guard), 01/01/25
  • New York Fire Department Certificate of Fitness S95 (Fire Guard), 01/01/27
  • New York Fire Department Certificate Fire Guard F02. (Fire Guard), 01/01/27
  • Mandated Reporter Certificate, 01/01/27
  • Sexual Harassment Training Certificate, 01/01/27
  • CPR/AED/ FIRST AID Certificate, 01/01/27
  • DHS 40 HRS SECURITY Training Certificate, 01/01/27

Languages

English
Full Professional

Timeline

Lead Security Officer

CityWide Protective Services
06.2024 - Current

Lead Guard

West Tech Security
05.2023 - 05.2024

Security Operations Manager

Homes for the Homeless
12.2022 - 05.2023

Security Officer Men's Shelter (DHS)

Lead Security
08.2022 - 11.2022

Security Sergeant

Bronx Care Center Hospital
06.2022 - 08.2022

Front Desk Agent

LaQuinta Hotel
05.2022 - 06.2022

Site Supervisor Men's Shelter (DHS)

Allied Universal Services
09.2018 - 08.2020

Site Supervisor Family Shelter (DHS)

Priority 1 Security
09.2017 - 09.2018

Field Supervisor

Esteemed Patrol, Inc
06.2012 - 09.2017

High School Diploma -

John Adams High School

Some College Course Completed -

City College CUNY
Franklin Hopkins Jr.