Franklin Hopkins Jr.
Summary
Accomplished Security Operations Manager with a proven track record at Homes for the Homeless, enhancing safety protocols and leading teams to exceed client expectations. Expert in CCTV monitoring and adept at conflict resolution, I have significantly improved security measures and emergency response times. My leadership has resulted in a 30% reduction in incident reports.
Experienced with overseeing security operations and team leadership. Utilizes comprehensive knowledge of security protocols to maintain safe environment. Track record of effective crisis management and conflict resolution.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lead Security Officer
CityWide Protective Services
06.2024 - Current
- Ensure the security of the premises and perform access control
- Perform regular and frequent foot patrol of the entire facility
- Enforce facility, Clients, and Department of Homeless Services policies
- Promptly advise appropriate supervisors of problems or concerns
Lead Guard
West Tech Security
05.2023 - 05.2024
- Interact with and monitor clients behavior and maintain good rapport by providing excellent customer service
- Encourage clients to comply with facility policy and procedures
- Control access at the main entrance by screening all clients, and visitors, utilizing a magnascanner / x-ray machine to detect and prevent weapons from entering the site
- Perform Crisis Intervention to de-escalate potential crisis situations and document all such situations and interventions
Security Operations Manager
Homes for the Homeless
12.2022 - 05.2023
- Manage and supervise assigned shift staff
- Ensures compliance with security and FDNY protocols, reports, and regulations
- Train staff on protocols and procedures, as well as proper use of equipment
- Conduct workshops for staff
- Train staff on incident report writing
- Keep all critical files up to date
- Maintain strong administrative skills
- Respond to emergency situations
Security Officer Men's Shelter (DHS)
Lead Security
08.2022 - 11.2022
- Act as liaison with clients and management; review post orders, daily log reports
- Maintain direct relationships with clients to ensure policies and procedures are followed
- Train, supervise, motivate subordinates to succeed beyond the level of the client's expectations
Security Sergeant
Bronx Care Center Hospital
06.2022 - 08.2022
- Dispatched officers to emergencies
- Acted as a liaison to NYPD, FDNY, EMS
- Documented incidents and reports
- Scheduled post locations and breaks
- Monitor CCTV command station
Front Desk Agent
LaQuinta Hotel
05.2022 - 06.2022
- Check in / Check out hotel guests
- Process payments
- Generated Nightly Closing Ledgers
Site Supervisor Men's Shelter (DHS)
Allied Universal Services
09.2018 - 08.2020
- Act as liaison with clients and management; review post orders, daily log reports
- Maintain direct relationships with clients to ensure policies and procedures are followed
- Train, supervise, motivate subordinates to succeed beyond the level of the client's expectations
Site Supervisor Family Shelter (DHS)
Priority 1 Security
09.2017 - 09.2018
- Act as liaison with clients and management; review post orders, daily log reports
- Maintain direct relationships with clients to ensure policies and procedures are followed
- Train, supervise, motivate subordinates to succeed beyond the level of the client's expectations
Field Supervisor
Esteemed Patrol, Inc
06.2012 - 09.2017
- Training of all officers at specified site locations
- Created schedules for site locations
- Evaluated Employee job performance
Education
Some College Course Completed -
City College CUNY
NYC, NYHigh School Diploma -
John Adams High School
Queens, NYSkills
- CCTV monitoring
- Fire safety
- Physical security
- Surveillance techniques
- Access control
- Security operations experience
- First aid certified
- Conflict resolution
- De-escalation techniques
- Emergency response
- Security operations
- Bagging inspection
- Multitasking Abilities
Certification
- New York State Division of Licensing (Security Guard), 01/01/25
- New York Fire Department Certificate of Fitness S95 (Fire Guard), 01/01/27
- New York Fire Department Certificate Fire Guard F02. (Fire Guard), 01/01/27
- Mandated Reporter Certificate, 01/01/27
- Sexual Harassment Training Certificate, 01/01/27
- CPR/AED/ FIRST AID Certificate, 01/01/27
- DHS 40 HRS SECURITY Training Certificate, 01/01/27
Languages
English
Full Professional
Timeline
Lead Security Officer
CityWide Protective Services
06.2024 - Current
Lead Guard
West Tech Security
05.2023 - 05.2024
Security Operations Manager
Homes for the Homeless
12.2022 - 05.2023
Security Officer Men's Shelter (DHS)
Lead Security
08.2022 - 11.2022
Security Sergeant
Bronx Care Center Hospital
06.2022 - 08.2022
Front Desk Agent
LaQuinta Hotel
05.2022 - 06.2022
Site Supervisor Men's Shelter (DHS)
Allied Universal Services
09.2018 - 08.2020
Site Supervisor Family Shelter (DHS)
Priority 1 Security
09.2017 - 09.2018
Field Supervisor
Esteemed Patrol, Inc
06.2012 - 09.2017
High School Diploma -
John Adams High School
Some College Course Completed -
City College CUNY
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