Frank Giffone
Lawrenceville
Summary
Telecommunications professional who possesses 27 years of technical and project management experience including the development and administration of video surveillance, communication networks, and security initiatives that monitor the safety of people, information, and activities in the K~12 education setting. Resourceful self-starter who demonstrates a high degree of ethics in handling confidential and urgent matters with discretion. Confident collaborator with a proven track-record of analytical, installation, and maintenance experience for a broad-range of hardware, software and applications along with proven training ability and a history of working with others to achieve goals and objectives.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Security Administrator
LAWRENCE TOWNSHIP PUBLIC SCHOOLS
Lawrenceville, NJ
01.2019 - 07.2026
- 23 years delivering technical, administrative, fiduciary and implementation excellence in progressive roles that have aided Lawrence Township Public Schools’ student body, faculty, support staff and constituents to communicate and operate effectively, efficiently and safely. Influential in creating and modifying protocols for the department, especially in the areas of surveillance, access control and communications.
- Oversee day-to-day telephony communications monitoring of the Cisco Unified Call Manager, Unity Connection Messaging and Emergency Responder systems. Adding and removing physical devices should they fail. Configuring new extensions and voice mail box accounts throughout the school year. Work closely with Cisco TAC (Technical Assistance Center) troubleshooting issues when they arise. Implement system wide software upgrades and security patches.
- Oversee day to day access control monitoring of the Lenel OnGuard system comprised of Staff ID badges, 2N card reader/camera/microphone door hardware and software configurations. Work independently with district approved vendors when their expertise is required to keep the security system running at optimal levels.
- Oversee day to day monitoring of the Milestone XProtect video surveillance system comprised of 247 Axis Communications IP network cameras. Recommend, upgrade, update and replace cameras when necessary. Work independently with district approved vendors when their expertise is required to keep the surveillance system running at optimal levels.
Telecommunications Technician
LAWRENCE TOWNSHIP PUBLIC SCHOOLS
Lawrenceville, NJ
01.2008 - 01.2019
- Vice-President, Lawrence Administrative, Business and Technical Association bargaining unit.
- Oversee day to day telephony communications monitoring a Nortel Meridian Option 61c and six Option 11c telephone switches. Install and troubleshoot telephone handsets and network wiring. Administer Excel to track locations and wiring configuration of all physical telephone handsets.
- Control CallPilot2 Manager Network Messaging (voice mail) Service.
- Instrumental in transitioning the district from analog CCTV (Closed Circuit TV) to IP (Internet Protocol) network video working closely with the network administrator and partnering with department coworkers. Administer MS Excel to track locations and wiring configuration of all network IP cameras.
- Summer 2016 and 2019 security camera upgrade initiatives prompted me to establish a close working relationship with Axis Communications Southern New Jersey Regional Manager. Requesting on-site surveys, his expertise aided me in planning and replacing cameras across the district to ensure security, safety, and compliance with emergency management standards.
- Chosen by supervisor to obtain OnSSI Ocularis video management system (VMS) certification.
- Requested professional development in turn achieving Salient Complete View VMS certification.
- Coordinated and successfully executed several Verizon Wireless on-site “Device Upgrade Days” for Administrators, Facilities, Head Custodians, Transportation and Technology departments.
Computer Technician
LAWRENCE TOWNSHIP PUBLIC SCHOOLS
Lawrenceville
01.2003 - 01.2008
- Exhibited high level of professionalism and provided timely response day-to-day supporting Lawrenceville and Ben Franklin elementary, Lawrence Intermediate and Middle schools.
- Coordinated the implementation of Web Help Desk, a web-based helpdesk and equipment inventory solution, streamlining client submissions for support which in turn aided my colleagues to achieve efficient response time and precise equipment tracking. Embracing such added responsibilities paved the road towards my promotion to Telecommunications Technician.
- Treasurer, Lawrence Administrative, Business and Technical Association bargaining unit.
- Worked closely with the network administrator and network technician on infrastructure; switches and wiring, improved the overall quality of our end user’s internet and networking communications experience.
- Took the lead on the configuration, implementation, and maintenance of Veritas Backup Exec backup and data recovery software minimizing the loss of students’ home/classwork, faculty lesson plans and the administrations daily operations including but not limited to personnel records, payroll, purchasing, physical plant mechanical equipment, transportation bus routing and student registration.
- Created/tested Macintosh operating system and application software image for deployment to classroom iMac computers.
Assistant Network Administrator
RANDOLPH BOARD OF EDUCATION
Randolph, NJ
03.1999 - 05.2003
- 4 years of day-to-day “break/fix” triage as well as monitoring network switch activity and router connectivity, maintaining daily tape backup of end user files, oversee weekly anti-virus definition updates and servicing the needs of K~12 students, teachers, administrators and educational support professionals collaborating over an 8-location WAN (wide area network).
- Ongoing installation, configuration and upgrading of the latest software service releases, patches, and drivers to computers, laptops, servers and printers.
- Trained faculty and staff on a wide range of educational and productivity software titles.
- Single handedly unboxed, wired and configured the High School Macintosh lab comprised of a G4 server, 30 iMac’s and 4 network printers.
- Rebuilt and configured the districts’ Internet and the Transportation Departments’ street mapping servers.
- Utilizing Symantec Ghost, hard disk drive cloning software, I coordinated and supervised the installation of the Windows operating system and multiple software titles on computer workstations donated to the school district.
- Assisted the Technology Coordinator upgrading the hardware back-bone infrastructure in compliance with the districts’ State of NJ approved 5-year Technology Plan.
Education
Bachelor of Science - Justice Studies, Architecture
Arizona State University
Tempe, AZSkills
- Video Surveillance Systems
- Access Control Implementation
- Telephone Systems Features/Integration
- Troubleshooting & Training
- Technical Support & Solutions
- Hardware/Software Installation
- Deployment Organization & Planning
- Desktop/Server Configuration
Certification
- 1999 – Present: Numerous certifications in systems, software and hardware applications including: Salient Systems Complete View 20/20 Enterprise Technician
- Axis Communications Certified Professional
- On-Net Surveillance Systems Inc. Ocularis 5.0 ENT and Ocularis PS/IS/CS Administrator
- Nortel Meridian Systems – Adds/Moves and Changes
- Computer Forensics Bootcamp
SOFTWARE
- Experience with surveillance systems and telecommunications software including: Cisco Unified Call Manager
- Cisco Unity Connection Messaging
- Cisco IM & Presence
- Cisco Expressway
- Milestone XProtect VMS
- Lenel OnGuard Access Control
- Axis Communications Device Manager
- OnSSI Ocularis VMS
- Salient System’s Complete View VMS
HARDWARE
- Experience with surveillance systems and telecommunications hardware including: Axis Fixed Dome and PTZ (pan, tilt, zoom) network cameras
- Cisco network switches
- Android and Apple iOS devices
- Nortel Meridian Option 61c and 11c PBX (private branch exchange) telephone switches
INSTRUCTIONAL & TRAINING EXPERIENCE
- Confident trainer who possesses strong presentation and instructional skills and the ability to take complex information and deliver it in a user-friendly and audience-specific manner.
- Adept in Individual and Group Training of: Video Surveillance Systems
- Access Control Systems
- Telecommunications software
- Microsoft Office Suite
Timeline
Security Administrator
LAWRENCE TOWNSHIP PUBLIC SCHOOLS
01.2019 - 07.2026
Telecommunications Technician
LAWRENCE TOWNSHIP PUBLIC SCHOOLS
01.2008 - 01.2019
Computer Technician
LAWRENCE TOWNSHIP PUBLIC SCHOOLS
01.2003 - 01.2008
Assistant Network Administrator
RANDOLPH BOARD OF EDUCATION
03.1999 - 05.2003
Bachelor of Science - Justice Studies, Architecture
Arizona State University