Frank Gonzales
San Jose,CA
Summary
Motivated and dedicated professional with over 12 years of customer service experience, adept in customer interaction, teamwork, and organizational skills. I am eager to transition into the Emergency Medical Services (EMS) field, leveraging my experience in a fast-paced retail environment to excel in delivering compassionate and efficient pre-hospital emergency care. Currently seeking an EMT position where my strong work ethic, attention to detail, and commitment to public safety can contribute to the well-being of individuals in need.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Front End Assistant
Costco Wholesale Corp
San Jose, CA
03.2023 - Current
- Inspected and moved products to designated areas in warehouse.
- Trained new employees regarding warehouse procedures and standards.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Store Associate
In-N-Out Burger
Signal Hill, CA
05.2009 - 03.2020
- Mastered high standards of customer service during high-volume work shifts and fast-paced operations.
- Developed and coordinated training plans to help individuals learn company policies, procedures, and job tasks.
- Assigned to provide constructive feedback both written and verbal reports after training sessions to trainees and management teams
- Successfully implemented and enforced new company/store policies during periods of transition
- Facilitated and oversaw mini workshops/exercises during store meetings to educate associates accordingly
- Fostered a positive and ethical work environment which improved staff morale, production, and overall employment experience.
Education
Bachelor of Arts - Communication Studies
California State University - Long Beach
Long Beach, CA12-2019
Associate of Arts - Communication Studies
Gavilan College
Gilroy, CA12-2016
Certificate of Achievement - CSIS Computer Networking/Information Systems
Gavilan College
Gilroy, CA12-2016
Skills
- Keen interpersonal skills and emotional intelligence
- Strong passion for patient care and advocacy
- Excellent written and verbal communication
- Outstanding customer service skills
Certification
- BLS/CPR Certification
- EMT-B Certification
References
References available upon request.
Timeline
Front End Assistant
Costco Wholesale Corp
03.2023 - Current
Store Associate
In-N-Out Burger
05.2009 - 03.2020
Bachelor of Arts - Communication Studies
California State University - Long Beach
Associate of Arts - Communication Studies
Gavilan College
Certificate of Achievement - CSIS Computer Networking/Information Systems
Gavilan College
Similar Profiles
Jazmine RizoJazmine Rizo
Payroll and Human Resources Associate at Costco Wholesale CorpPayroll and Human Resources Associate at Costco Wholesale Corp
Sabryna RamirezSabryna Ramirez
Food Service Assistant at Costco Wholesale CorpFood Service Assistant at Costco Wholesale Corp
Haley YoungHaley Young
Optical Manager at Costco Wholesale CorpOptical Manager at Costco Wholesale Corp
Shawn JonesShawn Jones
Retail Clerk at Costco Wholesale CorpRetail Clerk at Costco Wholesale Corp
Sophia BouviaSophia Bouvia
Associate at In-N-Out BurgerAssociate at In-N-Out Burger