Overview
Work History
Education
Skills
Timeline
Generic

Adrianna Kent

Buckeye,AZ

Overview

5
5
years of professional experience

Work History

Front End Assistant

Frys Food
Litchfield Park, AZ
11.2024 - Current
  • Helped customers find specific products, answered questions, and offered product advice.
  • Assisted in training new staff members on basic front end operations.
  • Processed sales transactions to prevent long customer wait times.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Handled cash transactions and ensured accuracy when entering payments into system.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Scanned items and checked pricing on cash register for accuracy.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Answered incoming calls from customers regarding products or services offered by the store.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Answered customer questions and provided store information.
  • Counted and balanced cashier drawers.
  • Discounted purchases by scanning and redeeming coupons.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Greeted customers and provided assistance with inquiries.

Call Center Representative

Aston Carter
Tempe, AZ
05.2023 - 12.2023
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
  • Offered resolutions to de-escalate calls and solve customer issues.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Performed calls to help customers make reservations for Best Western Hotels.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
  • Provided accurate information regarding products and services while upselling additional products when appropriate.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Assisted customers with navigating the company's website to locate desired information or items for purchase.

Team Leader

3 Minute Car Wash
Buckeye, AZ
06.2021 - 11.2022
  • Managed conflict resolution within the team to maintain a positive work environment.
  • Maintained daily inventory to facilitate successful material distribution.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Maintained positive working relationship with fellow staff and management.
  • Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.

Team Lead

Fast Market
Buckeye, AZ
01.2020 - 04.2021
  • Activated fuel pumps to fill vehicle tanks with gasoline or diesel fuel to specified levels.
  • Provided customers with information about local roads or highways.
  • Maintained accurate financial records, including sales, expenses, and inventory reports.
  • Trained new employees on gas station operations, customer service, and safety procedures.
  • Inspected identification to determine proper age of customers for alcohol and cigarettes.
  • Educated customers on loyalty programs and processed membership registrations.
  • Assisted customers in locating items throughout the store.
  • Operated cash register to process customer transactions accurately and efficiently.
  • Tracked food and beverage items, placing orders to replenish inventory to avoid low stock levels.
  • Responded promptly to emergency situations such as spills or fires according to company protocols.
  • Attended to gas spills and accidents promptly and according to established guidelines.
  • Managed cash register and processed customer transactions with high accuracy.
  • Monitored and restocked convenience store items, including food, beverages, and automotive products.

Education

High School Diploma -

Buckeye Union HighSchool
Buckeye, AZ
05-2019

Skills

  • Customer service
  • Cash handling
  • Sales transactions
  • Point of sale operation
  • Time management
  • Problem solving
  • Team training
  • Conflict resolution
  • Inventory management
  • Product knowledge
  • Effective communication
  • Attention to detail
  • Customer relationship management
  • Credits and refunds
  • Staff training
  • Team building
  • Drawer balancing
  • Cash management
  • Teamwork
  • Employee training
  • Work task prioritization
  • Patience and empathy
  • Customer transactions
  • Returns processing
  • Customer service excellence
  • Cash register operation
  • Problem-solving abilities
  • Call management
  • Database management
  • Computer navigation
  • Professional communication
  • Problem-solving skills
  • Project management
  • Relationship building
  • Interpersonal skills
  • Customer follow-up
  • Process improvement
  • Written communication
  • Call control
  • Feedback collection
  • Sales and upselling
  • Complaint resolution
  • Microsoft exchange
  • Customer service optimization
  • Data gathering
  • Teamwork skills
  • Credit card payment processing
  • Inbound phone call management
  • Microsoft office expertise
  • Multi-line phone systems

Timeline

Front End Assistant

Frys Food
11.2024 - Current

Call Center Representative

Aston Carter
05.2023 - 12.2023

Team Leader

3 Minute Car Wash
06.2021 - 11.2022

Team Lead

Fast Market
01.2020 - 04.2021

High School Diploma -

Buckeye Union HighSchool

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Adrianna Kent