Adrianna Kent
Buckeye,AZ
Overview
5
5
years of professional experience
Work History
Front End Assistant
Frys Food
Litchfield Park, AZ
11.2024 - Current
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted in training new staff members on basic front end operations.
- Processed sales transactions to prevent long customer wait times.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Handled cash transactions and ensured accuracy when entering payments into system.
- Learned roles of other departments to provide coverage and keep store operational.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Scanned items and checked pricing on cash register for accuracy.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Answered incoming calls from customers regarding products or services offered by the store.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Answered customer questions and provided store information.
- Counted and balanced cashier drawers.
- Discounted purchases by scanning and redeeming coupons.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Greeted customers and provided assistance with inquiries.
Call Center Representative
Aston Carter
Tempe, AZ
05.2023 - 12.2023
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Offered resolutions to de-escalate calls and solve customer issues.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Performed calls to help customers make reservations for Best Western Hotels.
- Navigated through computer systems to review information and respond appropriately to callers.
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Updated customer accounts, addresses and contact information within call management databases.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
Team Leader
3 Minute Car Wash
Buckeye, AZ
06.2021 - 11.2022
- Managed conflict resolution within the team to maintain a positive work environment.
- Maintained daily inventory to facilitate successful material distribution.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Maintained positive working relationship with fellow staff and management.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
Team Lead
Fast Market
Buckeye, AZ
01.2020 - 04.2021
- Activated fuel pumps to fill vehicle tanks with gasoline or diesel fuel to specified levels.
- Provided customers with information about local roads or highways.
- Maintained accurate financial records, including sales, expenses, and inventory reports.
- Trained new employees on gas station operations, customer service, and safety procedures.
- Inspected identification to determine proper age of customers for alcohol and cigarettes.
- Educated customers on loyalty programs and processed membership registrations.
- Assisted customers in locating items throughout the store.
- Operated cash register to process customer transactions accurately and efficiently.
- Tracked food and beverage items, placing orders to replenish inventory to avoid low stock levels.
- Responded promptly to emergency situations such as spills or fires according to company protocols.
- Attended to gas spills and accidents promptly and according to established guidelines.
- Managed cash register and processed customer transactions with high accuracy.
- Monitored and restocked convenience store items, including food, beverages, and automotive products.
Education
High School Diploma -
Buckeye Union HighSchool
Buckeye, AZ05-2019
Skills
- Customer service
- Cash handling
- Sales transactions
- Point of sale operation
- Time management
- Problem solving
- Team training
- Conflict resolution
- Inventory management
- Product knowledge
- Effective communication
- Attention to detail
- Customer relationship management
- Credits and refunds
- Staff training
- Team building
- Drawer balancing
- Cash management
- Teamwork
- Employee training
- Work task prioritization
- Patience and empathy
- Customer transactions
- Returns processing
- Customer service excellence
- Cash register operation
- Problem-solving abilities
- Call management
- Database management
- Computer navigation
- Professional communication
- Problem-solving skills
- Project management
- Relationship building
- Interpersonal skills
- Customer follow-up
- Process improvement
- Written communication
- Call control
- Feedback collection
- Sales and upselling
- Complaint resolution
- Microsoft exchange
- Customer service optimization
- Data gathering
- Teamwork skills
- Credit card payment processing
- Inbound phone call management
- Microsoft office expertise
- Multi-line phone systems
Timeline
Front End Assistant
Frys Food
11.2024 - Current
Call Center Representative
Aston Carter
05.2023 - 12.2023
Team Leader
3 Minute Car Wash
06.2021 - 11.2022
Team Lead
Fast Market
01.2020 - 04.2021
High School Diploma -
Buckeye Union HighSchool