FRANK HATTEN
Cyber Analyst
Pittsburgh,PA
Summary
With a background in technology leadership and project management, my skills are well-suited for roles that require strategic planning, project team management, and effective communication of complex technical concepts to diverse audiences. My experience in systems administration, along with a knack for developing practical yet custom ag-tech solutions, equips me to contribute meaningfully to a range of technology-driven initiatives and objectives.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Cyber Analyst
West Virginia University
Morgantown, WV
04.2022 - Current
- Taught Cybersecurity courses, providing instruction up to 67 undergraduate students in a calendar year.
- Built relationships with students, mentoring on personal, professional and academic goals while providing coaching on effective study habits.
- Created and implemented course lectures, study plans, and assignments to meet course objectives successfully.
- Plan, design, and maintain system configuration and maintenance of the business cybersecurity lab hardware
- Develop and implement center process improvement plans to ensure efficient and effective operations
- Assist with initiating relationships with prospective center partners in the cybersecurity space, and cultivating relationships with existing partners and sponsors
- Support grant and subcontractor award opportunities with faculty to serve as cybersecurity specialist and/or subject matter expert
- Manage and lead undergraduate and graduate-level student experiential learning projects and coordinating regular meetings between experiential learners and client contacts to successfully meet project goals on time
- Act as the hiring manager during a interview process to build project teams with adequate skillsets needed to meet project objectives
- Assist with "TechTalk" seminars and workshops to expose students, faculty, and alumni to industry professionals and academic theories put into practice
- Create defensive and offensive (blue team/red team) cybersecurity scenarios for applied student training exercises and workshops
- Build awareness of Chambers College outreach with students through class presentations and guest lectures in pipeline courses
IT Support Specialist
Sharpsburg Farm LLP
Sharpsburg, KY
03.2011 - 04.2022
- Manage network infrastructure, providing on-site, remote desktop and software support to three locations across two states on an on-call basis.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Execute planning and configuration of all hardware, software, peripheral, and cell phone devices from cradle to the grave.
- Assist in explaining technical information in clear terms to non-technical individuals to cultivate end-user learning.
- Provide triage for a wide range of devices to remove malware, ransomware and other threats from laptops and desktop systems.
- Facilitated the project design, installation and (now) routine maintenance of company IP security camera system for loss prevention.
- Deployed Point to Multipoint (PtMP) wireless network for remote building connectivity using current standards.
- Proactively audit IT inventory, conduct hardware repairs and upgrades, and verify all device software is in compliance with security standards.
- Conduct network troubleshooting, identifying and resolving issues in a timely manner.
- Perform preventative maintenance as needed to improve workstation performance before an issue occurs.
- Transitioned company from a paper-based system to a digital platform by deploying a central document repository (NAS) that resulted in an estimated $2400 a year in annual savings.
- Facilitated unified login using Active Directory through the deployment of Windows Server 2008 Domain Controller.
- Server Installation: Led the implementation and administration of FreeBSD servers at three locations that provide secure routing through VPN, as well as DNS and DHCP to all network assets.
Laboratory Technician B
Calgon Carbon Corporation
Moon Township, PA
03.2013 - 09.2021
- Participated in the digital modernization of the laboratory by streamlining data handling techniques across multiple platforms including SAP, Google Workspace, Office 365, and SPC.
- Led the hardware selection process and purchased new IT related equipment for the lab.
- Performed preventative maintenance on lab IT equipment.
- Performed routine analytical testing of raw, in-process, and finished materials.
- Documented and logged data across multiple platforms that I helped develop including laboratory worksheets, SAP, Google Sheets, Office 365, and SPC.
- Streamlined lab inventory by implementing modern cost-saving initiatives using software to address long-standing problems.
- Recognized, interpreted, and troubleshooted outlier data as necessary.
- Notified appropriate personnel of off-specification material and help troubleshoot when needed.
- Prepared standards, reagents, and other media in accordance with company test methods.
- Inspected and calibrated lab equipment including pH meters, spectrophotometers and centrifuges.
- Validated and performed basic lab instrument troubleshooting with management guidance.
- Helped scientific and engineering teams improve research and production plans by sharing technical knowledge.
- Regularly volunteered to mentor and train incoming lab technicians.
- Monitored laboratory procedures to uphold OSHA compliance and protect integrity of collected analysis.
- Participated in projects to enhance quality and safety of the laboratory environment.
- Boosted team efficiency by organizing, restocking and maintaining the laboratory environment and equipment.
Education
Master of Science - Business Cybersecurity Management
West Virginia University
Morgantown, WV 08.2021 - 08.2022
Bachelor of Arts - Information Technologies
Southern New Hampshire University
Hooksett, NH 01.2016 - 05.2018
Skills
Project Team Management
Timeline
CompTIA A+ Technician
05-2024
Cyber Analyst
West Virginia University
04.2022 - Current
Master of Science - Business Cybersecurity Management
West Virginia University
08.2021 - 08.2022
Bachelor of Arts - Information Technologies
Southern New Hampshire University
01.2016 - 05.2018
Laboratory Technician B
Calgon Carbon Corporation
03.2013 - 09.2021
IT Support Specialist
Sharpsburg Farm LLP
03.2011 - 04.2022
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