Anthony Whitney
Moncks Corner,SC
Summary
Experienced IT professional seeking employment to leverage knowledge, skills, and experience for mutual benefit of company and professional development. Committed to delivering innovative solutions and staying updated on emerging technologies, aiming to contribute to organization's success by utilizing technical expertise. Strong foundation in IT principles and passion for problem-solving, dedicated to driving efficiency, enhancing productivity, and ensuring seamless operations in dynamic and collaborative work environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cyber Analyst
Resource Management Concepts Inc.
03.2024 - 08.2024
- Responsible for managing ATOs (Authorized To Operate) requests
- Responsible for managing BCRs (Business Change Requests)
- Tracking that necessary updates and compliance are upheld using network scans, endpoint scanners, and cyber management tools
- (Trellix, ACAS, EMASS, VRAM) Disseminating that information to our leads so they can present information to continuous monitoring systems leads.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
Tier 3 Administrator
Resource Management Concepts Inc.
06.2022 - 03.2024
- Responsible for troubleshooting and resolving low to mid-high tier issues for both low and high networks as distributed in ServiceNow
- Utilization of various DoD systems to assign, update/install, and maintain assets issued to users
- Configuring and imaging high side machines as well as assisting the high side user base with troubleshooting high side machines
- Responsible for assisting the JAMF engineer with incoming issues on MacOS related devices such as wiping/reimage of device and applying the MDM profile.
Desktop Support Mid
Resource Management Concepts Inc.
01.2022 - 06.2022
- Responsible for troubleshooting and resolving low to mid-tier issues for both low and high networks as input by Tier 1
- Utilization of various DoD systems to assign, update/install, and maintain assets issued to users
- Imaging and refreshing new/ old assets for tech refresh or temporary loan purposes
- Updating and maintaining the logistical list of assets and peripherals to be issued to users.
IT Contractor
SOSI LLC
11.2018 - 01.2022
- Utilize MS Office 365 Exchange to create calendars, shared mailboxes, distribution lists
- Managing mailboxes created through Office365 Exchange Server
- Using Active Directory to manage permissions for user workstations across the Domain
- Document call and email requests for Desktop Support through ticketing system
- Configuration of network shares and security permissions
- Troubleshooting basic network connectivity issues by ensuring physical connections from PC to patch panel to switch.
- Implemented efficient patch management processes that minimized disruptions while keeping systems up-to-date with the latest security protocols.
IT Contractor
South State Bank
05.2017 - 11.2018
- Primary objective: assist in completing refresh project for the client
- Responsible for imaging and preparing out of box PCs for deployment
- Resolved any issues by utilizing up to Tier 2 Troubleshooting Assisted Tier 2 ticket queue while PC Refresh tasks were being completed
- Traveled to a variety of locations to replace network and business essential equipment.
Setup Technician
Carolina Office Systems
10.2015 - 03.2017
- Responsible for ensuring proper network setup for copiers prior to delivery to customer
- Assist in complete delivery, placement and setup of copier
- Assist field technicians with copier and networking troubleshooting and managed inventory
- Managed sites recycled parts program to include troubleshooting, refurbishing, & recycling of parts
- Assisting warehouse manager in organization, cataloging, and cleaning of warehouse inventory.
Education
Associates Degree - Network Systems Management
Trident Technical College
01.2016
Skills
- Analytical Thinking
- Documentation And Reporting
- Windows administration
- Monitoring tools
- Application support
- Asset Management
- Patch management
- Server Management
Certification
- CompTIA A+
- CompTIA Sec+
- Skill Port- OS Certs- MD100
- Skill Port OS Certs- MD101
- JAMF – JAMF 100
- JAMF – JAMF 200
- RMF (Risk Management Framework) - Boot Camp
- ACAS Training (Assured Compliance Assessment Solutions - DoD Internal Training
- ESS Training - (Endpoint Security System- Trellix) DoD Internal Training
- PowerShell (Beginner-Intermediate) - Boot Camp
Accomplishments
- Documented and found less detrimental solution for Boot Loop. An ongoing issue at NIWC LANT that would result in complete data loss due to its unexpected nature and need for a re-image before we dove more into troubleshooting. After troubleshooting found a way to manipulate the boot loader which led to a work around that helped command projects from experiencing important data loss and unnecessary costs .
Timeline
Cyber Analyst
Resource Management Concepts Inc.
03.2024 - 08.2024
Tier 3 Administrator
Resource Management Concepts Inc.
06.2022 - 03.2024
Desktop Support Mid
Resource Management Concepts Inc.
01.2022 - 06.2022
IT Contractor
SOSI LLC
11.2018 - 01.2022
IT Contractor
South State Bank
05.2017 - 11.2018
Setup Technician
Carolina Office Systems
10.2015 - 03.2017
- CompTIA A+
- CompTIA Sec+
- Skill Port- OS Certs- MD100
- Skill Port OS Certs- MD101
- JAMF – JAMF 100
- JAMF – JAMF 200
- RMF (Risk Management Framework) - Boot Camp
- ACAS Training (Assured Compliance Assessment Solutions - DoD Internal Training
- ESS Training - (Endpoint Security System- Trellix) DoD Internal Training
- PowerShell (Beginner-Intermediate) - Boot Camp
Associates Degree - Network Systems Management
Trident Technical College
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